Systems Engineer - Food & Beverage or Hospitality Industry
About Us:
Oracle Food and Beverage is on the lookout for a Systems Engineer to join our dynamic Simphony Point of Sale and Back Office Development teams. This is a unique opportunity to leverage your skills in a role focused on providing exceptional support to our customer base. You'll tackle complex, multi-layered issues involving applications, networks, and databases—where the buck stops here! Our team wears many hats and addresses challenging problems escalated by the L2 support team.
Skills We're Looking For:
Experience: 2+ years supporting cloud software products. Preferred Knowledge: Familiarity with Oracle Simphony, Reporting and Analytics, Inventory Management, Labor Management, or Gift and Loyalty solutions. Technical Acumen: Strong understanding of software product integrations. Analytical Skills: Proven ability to troubleshoot and solve problems effectively. Communication: Excellent written and verbal communication skills. Software Development Insight: Understanding of the software development process. Systems Expertise: Strong experience with Windows and Linux environments. Database Knowledge: Understanding of database operations and functionality. OCI Technologies: Experience with Oracle Cloud Infrastructure preferred. Network Troubleshooting: Ability to diagnose and resolve LAN/WAN issues impacting application performance. VPN and Networking Skills: Familiarity with VPN technology, routers, and configurable switches. Wireless Network Experience: Ability to troubleshoot wireless networks and access points. Educational Background: BS/MS in Computer Science, Information Systems, or equivalent experience. Key Responsibilities:
Issue Reproduction: Reproduce issues reported from the field in Back Office and Simphony products. Problem Identification: Identify, document, and escalate software deficiencies for correction by the Development team. Collaboration: Work closely with Cloud Operations and Development to implement permanent solutions. Documentation: Create documentation and knowledge articles for peers and junior support teams. User Stories: Build user stories to capture customer needs and feedback. On-Call Support: Participate in an on-call schedule for after-hours support of critical issues. Testing: Test patches for Enterprise Back Office and Simphony products as required. Customer Travel: Travel to customer sites as needed for hands-on support. Join us and play a pivotal role in enhancing our systems while ensuring our customers receive top-tier support. If you're passionate about technology and the hospitality industry, we want to hear from you!
Career Level - IC3
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