Job Description:We are seeking two highly skilled Systems Engineers to join our team, specializing in Platform Engineering and Routing Systems Engineering.
These roles are crucial to the successful delivery and maintenance of our telecommunication systems.The ideal candidates will bring expertise in Linux, Genesys Engage, and possess a strong understanding of enterprise-scale platform architecture, voice/digital technologies, and Agile methodologies.Key Responsibilities:• Configure, manage, and tune Linux operating systems.• Design and maintain enterprise-scale platform architecture with high availability and business continuity considerations.• Implement and support CI/CD pipelines using tools like uDeploy and Ansible.• Troubleshoot and resolve issues in VoIP, SIP, and data applications/networking.• Install, configure, and troubleshoot softphone software.• Conduct system backups, reboots, and documentation of processes and procedures.• Provision new telecommunication services/technologies to meet customer needs.• Deliver and maintain cost-effective telecommunication solutions.• Collaborate on Agile (Scrum, Kanban) delivery practices, ensuring timely and high-quality outcomes.• Lead dev unit testing, quality assurance, and user acceptance testing.• Provide 24/7 support for continuous availability production environments.Qualifications and Expertise:• Experience:• 7–9 years of voice/digital systems engineering experience.• Proven ability to lead and organize in high-pressure, time-sensitive environments.• Skills:• Expertise in Linux systems and Genesys Engage.• Familiarity with data communication protocols (HTTP, SIP, TLS/SSL, TCP/IP, SNMP, LDAP, RDP, SDP).• Proficiency in Agile methodologies and software design, development, testing, and operational automation.• Knowledge of container-based development (e.g., Docker).• Strong problem-solving, analytical, and communication skills.• Understanding of VoIP and SIP technologies.• Tools:• Experience with CI/CD pipelines and tools such as uDeploy or Ansible.• Familiarity with telephony and web-based data protocols. Note: Candidates without Genesys Engage experience will not be considered.