The employee will be employed as a Technical Advisor within the customer service department.
The main purpose is to coordinate and support Liebherr service engineers, customers, and globally located mixed sales companies.
While ensuring a customer focus, contribute to continuous improvement and business development.
Close cooperation internally and with external departments for support is essential.
Key elements of the roleResponsibilities include but are not limited to the following:
Based primarily in Ireland, plan and coordinate service and support for full range of products and services from Liebherr Customer Service.Deliver timely support for customers, both directly and indirectly through network of mixed sales companies (MSC).Provision of on-site support, in emergency cases.Preparation and delivery of technical reports on project/job completion.Training of clients, employees, and apprentices both on-site and in-house.Liaising with internal departments to eliminate faults and improve products.Work with our sales department and global network of Mixed Sales Companies (MSC) to promote and develop business opportunities.Develop and maintain KPI and targets.Maintain a customer-focused approach.Ensure quality, environmental, and Health & Safety standards are always maintained.Contribute to Continuous Improvement and Quality Management.Qualifications, experience & competenciesQualifications & experience A third level qualification in engineering or applicable trade.Working knowledge of MS Office suite of programs.Strong communication skills in written and spoken English.Experience in a similar technical support role.Knowledge of PLCs and Variable Speed Drives (VSD).Highly motivated with excellent organizational skills.Work independently while also fitting into a team.Willingness to self-learn and improve.Have a careful, conscientious, and methodical approach.We offer a competitive salary, pension scheme, training and development opportunities, subsidised canteen, retailer discounts, travel opportunities, sports and social club, cycle to work scheme and if that isn't enough, we have an early finish on a Friday!
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**Please note, CV's will not be accepted directly by email.
**We do not require the assistance of recruitment agencies for this role. Have we awoken your interest?
Then we look forward to receiving your online application.
If you have any questions, please contact Micheal Maher.
One Passion.
Many Opportunities. The companyLiebherr Container Cranes Ltd. is one of the world's leading manufacturers of ship to shore cranes, rail mounted gantry cranes and rubber tyre gantry cranes.
From its base in Killarney, Ireland, the company designs, builds and exports container cranes worldwide.
Founded in 1958 as the first Liebherr factory outside of Germany, today, container cranes manufactured by Liebherr in Ireland are renowned for their quality, longevity and productivity.
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