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Minimum Qualifications:
Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
Experience troubleshooting issues for two or more operating systems (i.e., Linux, Mac, Windows desktop environments).Experience troubleshooting with applications and in a networked environment.Experience with scripting languages (i.e., Python).Preferred Qualifications:Effective customer service, organizational, prioritization, multitasking, communication, and leadership skills.Ability to travel as needed.About the JobGooglers around the world rely on the stability and security of our Corporate Platforms in order to get their jobs done. As an Operations Manager with the group responsible for all of Google's internal operating systems, you will be part of a global leadership team that creates tomorrow's technology solutions today, then puts those solutions in the hands of Google employees around the globe.
You are an inspirational leader with experience recruiting, developing, and guiding a talented team of engineering and operations professionals. You will bring a passion for pushing the edge of technology, and use that passion to facilitate large-scale enterprise adoption of cloud-based computing and mobile technologies. You have a solid technical foundation and the flexibility, talent, and aptitude to learn new technologies and lead a variety of projects and teams across the organization.
ResponsibilitiesProvide remote and direct user support that includes root cause analysis of IT issues on multiple technologies and platforms, including hardware, software, tools, services, networks, and integrated video and audio conferencing equipment.Use insights gained through direct support to advocate for users, working with partner teams to identify problematic user journeys and prioritize solutions.Partner with and lead peers, vendors, and other technical support teams to coordinate the troubleshooting process and resolution for incidents and problems in a timely manner.Act as an escalation point for particular regions, areas of expertise, or technical support channels.Develop scripts, tools, processes, or solutions to proactively prevent problems, improve user productivity, and automate recurring tasks as part of longer-term and global service improvements.Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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