Technical Operations Lead, gTech Analytics, Products and Toolscorporate_fare Google place Dublin, Ireland
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Bachelor's degree or equivalent practical experience.2 years of experience in a technical project management or a customer-facing role.2 years of experience operating within and leading cross-functional teams (e.g., engineering, product management, business, implementation).Preferred qualifications:Experience with enterprise support systems in the technology industry.Ability to partner with and influence clients, partners or service providers, including setting service level agreements (SLAs) and taking a consultative and data-motivated approach.Ability to identify when a process would be better served if it were done automatically, as well as the design and execution of such processes.Excellent relationship building, collaboration, negotiation, communication, project management and investigative skills.About the jobThe Operations Enablement (OE) team in Platforms, Solutions Operations (PSO) is a horizontal, scaled operations function responsible for supporting the success of the PSO TechOps organization. OE assesses and establishes process stability, efficiency, and scalability of TechOps and PSO processes through automation, tooling, reporting, and partnering with extended technical operations teams.
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs.
ResponsibilitiesPartner with vendor manager and teams to identify and document workflows suitable for vendorization project scoping, execution, and management, ensuring they can scale efficiently through automation.Ideate, launch, and scale solutions that improve operational efficiency, customer experience, or success metrics (e.g., cost savings, capacity planning, time savings).Make contributions to tracking and analysis for trends of operational characteristics in process or workflow performance and identify opportunities to improve operational procedure.Provide feedback to service providers and internal Google stakeholders on how processes may be improved to simplify workflows and scale the operation with guidance.Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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