Technical Partner Success
Location: EMEA
Work Mode: Hybrid / Home-Based
Position Summary: The Technical Partner Success works closely with the Bentley 3rd party developers to solve technical issues primarily but not limited to programming-related issues and queries. They will be responsible for resolving SDK/API-related Service cases with consultation with respective product teams, participating in communities or other tech forums to address programmer queries, provide advisory on programming-related requirements from new or existing partners and users. The Technical Partner Success works across a range of Product SDKs and will collaborate with multiple product teams.
Your Day-to-Day: Manage the discovery, capture, and documentation of Partner programming needs.Take ownership of resolving Service cases and queries to help support Partner ecosystem.Solid debugging skills to understand technical issues by analyzing code snippets.Work with other technical teams to consult on the issues or enhancements.Provide recommendations and be a sounding board for architecture ideas and problems and define and enforce best practices for the development and/or configuration of solutions by the Partner.Communicate efficiently around solution architecture decisions and recommendations.Create solution architecture concept documents, process and workflow documents, and system documentation for the developed solution architecture.Actively expand skills and professional development through training courses, mentoring, and daily interaction with Partners.Act as a liaison between internal technical teams and Partners, addressing technical inquiries and resolving issues promptly.Analyzing and translating business requirements into comprehensive technical solutions.Designing solution architectures and documenting the structure of the proposed solution.What You Bring to The Team: At least 10 years of direct experience using or implementing Bentley Cad/BIM software and Cloud Solutions is preferable.Expertise on desktop SDKs with programming languages like C, C++, C#, VBA, Python, etc.Solid understanding of Bentley or other relevant industry software to seamlessly integrate with existing systems and workflows.Proven mastery of industry-standard design and architectural patterns (e.g., microservices, MVC, event-driven) to build robust and maintainable systems.Knowledge of cloud technologies (e.g., AWS, Azure, GCP) and experience leveraging cloud services (e.g., containers, serverless functions) is a plus.Exceptional communication skills (written and verbal) to articulate complex technical concepts to diverse audiences, including non-technical stakeholders.Adept at influencing and collaborating with partners and clients to build strong relationships and achieve shared goals.Creative problem-solver with a passion for finding innovative solutions that deliver optimal results.Fast learner with the ability to research new technologies and quickly adapt to changing requirements.Professional proficiency in any other European language will be a plus.Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.
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