Technical Program Manager, Network MonitoringDESCRIPTION
AWS operates one of the world's largest and most highly available networks which continues to grow rapidly in both size and complexity in response to customer demand. Network Availability Engineering (NAE) is responsible for preventing, predicting, detecting and remediating impairments across our network, both physical and logical, before they cause impact to our customers. We own the software systems that consume trillions of telemetry datapoints per day from the millions of network devices, use various big-data techniques including ML/AI to turn the telemetry into actionable notifications when things go bad, and package them into our event management system for automated mitigation and remediation. We are seeking a TPM to lead ambitious program in the space of network observability, with a key focus on program coordination between multiple teams, to deliver new products and improve existing ones.
As a Technical Program Manager you will own delivery of the programs outcomes. You will dive deep into all the dependent systems including those of our internal partners across multiple organizations throughout AWS and build a plan of coordinated changes. You will use your technical expertise and knowledge of public AWS services to help your partners identify and design technical solutions, use your experience of influencing to advocate for their prioritization and then own managing their delivery regardless of where those teams are located. You will create scalable mechanisms for high quality reporting of your program progress to senior leadership across AWS in addition to the necessary mechanisms to support and facilitate each partner achieving their goal in terms of improved speed of alarming and cost savings.
Key job responsibilities
- You are interested in being part of a high-performing, fast moving team with global responsibility for the Network Observability software depended on by all of Amazon's businesses and customers.
- Solving complex problems at scale excites you.
- You do not implement specs from analysts and architects - you talk to your customers and design and deliver scalable, cost-effective solutions to their problems. You foster collaboration with partners and help them achieve their goals.
- You do not push just one technology agenda - you evaluate trade-offs and ensure design choices align with future scale.
A proven track record in Software Development and Design, driving program for a Product/Software solution is essential for your success in this position. You must have a proven track record of project completion that is on time and within budget. You must be able to command the intellectual respect of engineers as well as run extremely effective projects on compressed timelines while dealing with ambiguity with grace and maturity.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
- You will be driving programs to deliver Network Observability Customers' goals, represent the organization in front of stakeholder.
- Manage multiple competing cross-organizational projects/programs simultaneously on a global scale across NASA, EMEA and APAC regions.
- Interact with Engineers, Data Center Technicians, Cross team Deployment Managers, Cross team Technical Program Managers and Senior Management on a daily basis.
- Participate in engineering reviews of network design.
- Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles.
- Work with engineers to develop detailed and creative solutions to complex problems, while keeping a watchful eye on timelines and costs.
- Ensure consistency in deployed configurations and track exceptions for follow up.
- Drive simplification efforts in engineering and project/program management and architectures to unblock innovation.
- Create predictable process paths for large and/or complex efforts.
BASIC QUALIFICATIONS
- Experience in technical product or program management
- Experience working directly with engineering teams
- Experience in software development
- Experience in technical program management working directly with software engineering teams
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
PREFERRED QUALIFICATIONS
- Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
#J-18808-Ljbffr