To work as part of the Operations Team to ensure the continuous mobility of our fleet.
Liaise with Drivers & Clients to determine problems with vehicles.
Manage all driver queries such as service bookings, breakdowns & general vehicle care advice.
Broad vehicle knowledge is a minimum requirement to ensure we provide the best level of attention to our Drivers & Clients.
Good technical experience with the appropriate qualification is an advantage.
Tasks: Working as part of a team, process all tasks efficientlyCommunicate & translate customer requests to service providersDaily update of internal systemsEnsure vehicle downtime is kept to an absolute minimumAccurately communicate and update drivers where requiredResolve quality issues as directed by Line ManagerEnsure all communications are dealt with adhering to the correct policy and within agreed guidelinesTo undertake any reasonable role related duties which may be required from time to time by Line Manager.Achieve team goals and achieve individual targets as outlined by Line ManagerKnowledge, Skills & Experience: Experience within a motor dealer, vehicle manufacturer environment as Advisor, Technician, after Sales Manager or similar.Mechanical qualification is advantageousExcellent numeracy and literacy requiredExperience working in a corporate office environment and dealing with customers advantageousComputer literate with knowledge of Microsoft Office Systems (i.e.
Word, Excel).Pragmatic decision-maker with a good technical knowledgeHigh customer satisfaction drive, comfortable negotiating and talking to repairing garages and internally to resolve issues to mutual satisfaction.Good telephone communicator with both suppliers and customers.High achievement & drive with a proven ability to deliver resultsShowing professionalism, knowledge and enthusiasmTeam player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals.Email: Please click here to email your CV and register your interest in this position.
#J-18808-Ljbffr