Technical Services Admin Support (Contract)
Requisition ID: 12186
Global Function: Service
Location: Ireland, Galway, Gort Technical Service Admin Support - Contract
Location: Gort, Ireland
Fully Remote Position
This is a 6 month fixed term contract.
The Technical Services Admin Support person provides data entry and customer service support to internal and external customers for Natus newborn care products. This is a contract position to focus on short-term data entry projects.
What you'll get to do in this role: Process all customer and employee orders and returns by phone, fax, mail, or email in our CRM.Provide technical service support of all supported products.Interface directly with the customer, distributor, authorized service center, and field personnel to address and resolve technical issues.Provide after hours support as per scheduled work rotation. (After hours defined as evenings and weekends.)Maintain Service Request database, documenting all interactions with customers according to FDA regulations. Create and maintain information in approved databases as defined by department procedures.Interface with Sales and Field Service Organization (Domestic), Shipping, Manufacturing, Depot Repair, Inventory Control, and Finance to coordinate and ensure delivery of product.What we are looking for: High School Diploma required or equivalent combination of work experience and education.2+ years' experience in a call center or customer service administrative role.PC experience including Microsoft Office (MS Word, Excel) with Basic Excel skills including data entry, filtering, sorting, etc.Must have a professional telephone manner with a strong customer focus.Exceptional organizational skills and written/verbal skills are essential.Ability to prioritize, problem-solve, work independently, meet deadlines, and manage multiple tasks is a necessity.Preferred Skills: Advanced Excel skills including experience with pivot tables, lookups, and other formulas is preferred.Familiarity and experience with Microsoft Teams as well as call tracking systems / Customer Relationship Management (CRM) databases such as Salesforce, Oracle, Siebel, and EBS is preferred.Travel Required: None
Required Schedule Rotation: Friday from 6am - 6pm GMTSaturday from 6am - 6pm GMTSunday from 6am - 6pm GMTBenefits: Private Health InsuranceLife InsurancePensionSports & Social Club & Bike to work schemeNatus Medical Incorporated is recognized by healthcare providers globally as the source for solutions to screen, diagnose and treat disorders of the brain, neural pathways and sensory nervous system. Our vision is to deliver innovative and trusted solutions to advance the standard of care and improve patient outcomes and quality of life. Natus products are used in hospitals, clinics, and laboratories worldwide.
EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
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