Technical Support Engineer Location: IRL-Cork-Behan House
Time Type: Full time
Posted on: Posted 18 Days Ago
Job Requisition ID: R020248
Job Description: Why will you enjoy this new opportunity?
Are you passionate about learning new technology and solving complex problems for customers? Do you like to work as part of a team? Do you like to learn from others? Do you like to share your knowledge? If the answer to these questions is yes, then VMware by Broadcom has a Technical Support role for you.
In your role as a Technical Support Engineer, you will undergo a substantial skills development program and expand your VMware virtualization technologies in order to help our customers troubleshoot, understand and overcome challenges in their IT infrastructure.
Post the product training, first steps in this role will be to upskill on our support processes and products, and to understand how we work as part of a global team. Once achieved, you will begin to troubleshoot customer issues with the support of tenured engineers. As well as assisting others, you will work on escalated customer issues where expertise with product and overall ownership is required. Supporting our most strategic customers will be a priority. Engagement with account teams and managers will be required to deliver world-class technical support. You will engage regularly with the engineering team to bring value to customers and resolve escalated issues. As your development progresses, you may choose to work on additional product lines and expand your skill-set on more technologies. You will continuously consider where written content can enhance troubleshooting and problem-solving capabilities. Working in an environment of trust, on-going development and coaching, where you are empowered to develop and achieve success. What type of work will you be doing?
As a Technical Support Engineer in the VMware Cloud Foundation division, you will be responsible for resolving customer technical issues, supporting the team and the support operation. Key strengths for this role would be engagement, keen to learn, strong customer service and technical problem-solving skills.
You will have experience with VMware products with a good understanding of cloud and virtualization technologies. Have 3+ years of Tech industry working experience. Bachelor's degree preferred or equivalent years of experience in lieu of a degree may be considered. Hold excellent communication skills and account management or customer engagement experience. Be fluent in spoken and written English. Experience with vSphere ESXi and vCenter Server. Expert in troubleshooting service down scenarios and performance issues. Knowledge in VMFS/NFS architecture and troubleshooting. Certifications in Linux or other relevant technologies. Experience with administering and troubleshooting multiple database types (e.g., Postgres & MS SQL). Ability to work both independently and collaboratively, using good judgement to provide updates on account status. What is the leadership like for this role?
The selected candidate will report to one of the Technical Support Managers who is invested in the team's career development. The core team comprises engineers at different levels, supporting VMware Cloud Foundation suite of products. The role requires the candidate to be based in Cork, Ireland and work in-office. The role requires the candidate to work shifts: Tuesday to Saturday, or Sunday to Thursday. If you are someone who embraces new technology, enjoys continuous learning, and desires a collaborative work environment, we encourage you to explore this opportunity with Broadcom.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by law.
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