Role Overview: As a Technical Support Engineer, you provide support to customers, customer support personnel, and field support staff that is focused on advanced diagnosing, troubleshooting, repairing, and debugging the company's products including hardware, software and multi-system/multi-vendor/multi-network interoperability issues.
Research and identify solutions to software and hardware issuesRespond to customer queries in a timely and accurate way, via phone, email or chatDiagnose and troubleshoot technical issues, including account setup and network configurationProperly escalate unresolved issues to appropriate internal teams (e.g.
software developers)Provide prompt and accurate feedback to customersYour Profile: Fluent in the desired language: Spanish OR French speakers with skills both in writing and speaking (C1/C2 level)Experience in Technical Support rolesSolid understanding of one or more of the following protocols, applications and platforms: NFS, CIFS, SAN, iSCSI, TCP/IP and Networking, RAID, NetApp Storage System operating systems such as Data ONTAP or E-Series Operating System (EOS), DNS, NIS and AD.Must have at least 1 or more areas of expertise such as:
NetApp Cluster-Mode Storage Solutions and related technologiesData ONTAP operating system and NetApp High-Availability (HA) technologyUNIX/Linux configuration, administration, and technical supportMicrosoft Windows environment configuration, system administration and technical supportNAS and/or SAN storage and surrounding infrastructureThe interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with NetApp storage systems and solutionsServer and Desktop Virtualization Solutions (such as VMware, Microsoft Hyper-V, Citrix)NetApp Storage Management Software SuitePerformance issues relating to NetApp storage solutions.What we offer: Competitive salary depending on Experience - €65000 base plus 8 percent bonusGreat work environment and full training provided.Permanent contract directly with the client.Cork-based/Hybrid positionsCareer progression.Generous relocation package.Our client: This client creates innovative storage and data management solutions that help accelerate business breakthroughs and deliver outstanding cost efficiency.
Sounds interesting?
Send your CV now and let's have a call to discuss this position further.
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