Technical Support Operator

Role DescriptionThe TechOps L1 team upholds the integrity of the production environment for the global SMBC network.
As a Level 1 Tech support specialist, you will be responsible for providing technical assistance and support for all critical functions.
Role ObjectivesYour primary duties will include monitoring enterprise systems using our monitoring tools, troubleshooting technical problems and escalating more complex issues to a higher-tier support team.
This role is a hybrid role with 2 days office attendance expected.
The role will include shift work and weekend work.
The work hours for this position would be 12pm midnight until 8am, Thursday-Monday.Qualifications and Skills Degree in Computing OR 2+ years experience in corporate IT roles.
Incident escalation experience (using industry software such as Heat, Remedy, etc.)
Customer focused team player with excellent communication skills, both verbal and written  Potential and ambition to excel in IT with an enthusiasm for technology and learning.
Willing to work on shift including night shift and weekend shifts.
ADDITIONAL SKILLS (An advantage, but not necessary)  Experience / knowledge of Unix OS.
Experience / knowledge of simple scripting.
Experience of infrastructure monitoring tools.
Experience of enterprise scheduling software.
Hardware / Software Certification.
Experience in financial services industry a plus.