Technical Support SpecialistLocations: Galway, Ireland (Hybrid) or Solihull, UK (Hybrid)
Type of role: Permanent
Language: Italian/French/German/Spanish and English
To start: ASAP
Who We Are At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they've always been done.
What We're Looking For We're looking for a highly skilled Technical Support Specialist who is fluent in either Italian/French/German/Spanish and English and who is excited to work in a fast-paced, agile environment and will be motivated and passionate about driving tech forward!
What You'll Do Provide telephone and email based post-sales technical support for our software products in Italian/French/German/Spanish and EnglishInvestigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolutionWork proactively to update customers by reporting progress regarding outstanding queriesEndeavor to respond to all customer requests in a timely manner while improving customer experienceProvide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questionsUse various devices to reproduce customer environments in order to troubleshoot issues furtherExperience You'll Bring Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical fieldSolid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)Previous knowledge with Windows 10, Windows Server 2008/2012 and other technologies (i.e., SQL / Virtual servers)Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)Minimum 1-2 years of relevant experience, exceptions for qualified candidatesStrong problem solving abilities, strong team player (i.e., flexible, hard-working, fast-learner, self-motivated, results oriented)Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectivesOutstanding verbal and written communication skills in fluent Italian/French/German/Spanish and EnglishAbout SOTI SOTI is the world's most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI's innovative portfolio of solutions and services provide the tools organizations need to truly mobilize their operations and optimize their mobility investments.
At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market. We offer careers with #EndlessPossibilities.
What are you waiting for? Apply today: https://www.soti.net/careers *Successful applicants will be required to undergo a background check.
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If you want to bring your ideas to life, apply at SOTI today.
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