Technical Support Specialist - Intern

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
This role specializes in performing and enabling technical support for IBM Digital Business Automation. Successful candidates will provide technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals and attaining organizational objectives through high customer satisfaction.

Required Technical and Professional Expertise Basic knowledge in Operating system administration (Windows, Linux)Basic knowledge in database administration (DB2, Oracle, MS SQL)English: Fluent in speaking and writingAnalytical thinking, structured problem-solving techniquesStrong positive customer service attitude with sensitivity to client satisfaction.Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions. Preferred Technical and Professional Expertise


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