Our vision, our mission, and our work are all defined by one goal – ending extreme poverty, whatever it takes. We believe that no one should have to live in fear that they won't have a home to sleep in or enough food to feed their children. For over 50 years we have been working with the world's poorest people towards this goal.
Today we are a team of over 4,400 highly skilled and dedicated professionals from 50 countries who share an exceptional depth and diversity of experience. We want committed, values-driven staff to join our HQ team and are currently looking for a Telemarketer (x 2) to be part of our Telemarketing department.
The job:
This role involves supporting the Public Affairs Department on different projects, by contacting donors in relation to cash/regular giving donations and non-financial support.
If you join us, this is what you will be doing:
To complete Telemarketing campaigns and reach key performance indicators. Contacting existing donors or prospects by telephone as part of a Marketing Campaign. To ensure that all calls made are in line with the procedures of Concern. To achieve productivity and ensure key performance indicators are met. To ensure accurate and complete information is captured in CRM systems. Attend campaign briefing and training and participate actively within the training environment. Maintain a professional and courteous manner when interacting with donors. Undertake specific tasks and projects as directed by the Telemarketing Project Manager. Essential:
Min 6-12 months of telesales & customer service experience preferably in a contact center or telesales role. Previous experience of working to and exceeding targets. Excellent interpersonal and communication skills with the ability to work in a team. Excellent planning and organizational skills and a desire to develop in the role by engaging in training and accepting feedback and supervision from management. Strong negotiation and objection-handling skills. Good IT skills with knowledge of MS Office, in-house databases, the Internet and able to analyze information. Friendly and professional telephone manner. Desirable:
Interest/Experience in international development. The salary is from €25,684 - €29,353 (band 1) and this is a 12-month fixed-term contract.
If this role sounds right for you, please apply with your CV and cover letter. We will respond to every applicant. Please be aware we may offer positions before the closing date.
If you have any concerns about our recruitment process and need particular assistance - for example, if you have a visual impairment or are neuro-divergent - please let us know and we will do our best to accommodate you.
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