We are searching for an Assistant Manager and play an important role in delivering exceptional customer service and ensuring smooth shop operations.
The Assistant Manager will lead and manage a dedicated team, focusing on daily operations and supporting the Store Manager.
This role focuses on providing the best possible service to customers while nurturing a healthy working environment where all are welcome.
Responsibilities Lead and motivate your team to deliver top-notch customer service and maintain operational excellence.
Promote and embody company values, serving as an ambassador for our brand and championing company culture.
Oversee daily shop operations, managing workflows, and maintaining high standards during opening and closing.
Implement business strategies by assigning roles and tasks, managing stock, budgets, and profit & loss to meet organizational goals.
Ensure compliance with health and safety regulations and legal policies, including HACCP protocols.
Maintain accurate timekeeping.
Plan and manage staff rosters, ensuring coverage and scheduling for the shop.
Keep effective communication with team members and senior management, creating a positive work environment.
Skills and Qualifications Minimum of 5 years' experience managing teams of 10 or more people.
Confident leadership skills to motivate and challenge others to deliver excellence.
Strong commercial acumen with a proven track record in driving operational standards across the shop.
Previous experience in rota planning and managing team.
Excellent team-building and leadership skills with a focus on delivering exceptional customer service.
Ability to make independent decisions in a busy, customer-focused environment.
Experience with understanding and creating planograms.
Strong communication, interpersonal, and leadership skills for effective interaction across departments.
Skills: Store Support Retail Management Team Leadership Customer Service Benefits: Great Benefits Package