Dublin, Ireland
Client Services Representative - Trade Issues We require additional Trade Desk Representatives to join our expanding teams, especially those who speak Mandarin and are located within Ireland for a hybrid role in our City Center location.
Key Responsibilities: Investigation of customer inquiries encompassing a broad array of themes including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries.Resolve routine and complex client inquiries, concerns and complaints via telephone, tickets, and chats in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy.Familiarize with various proprietary platforms including trading systems and administrative portals in order to educate clients to align with our self-service and highly automated business model.Assist and support the Quality Assurance Department with complaint resolution.Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance and other service groups around the world.Analysis of existing systems and procedures in order to recommend and assist in the implementation of enhancements.
Contribute to the development of client service systems, policies and procedures.Qualifications & Experience: University degree (NFQ level 7) in finance, economics or related field.Minimum 2 years of financial industry experience.In-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations and regulations.Excellent product knowledge: Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, CFDs.Strong PC technologies proficiency; Advanced Excel, Office Suite, Email.Trouble-shooter with critical thinking mindset, passionate about technology and financial markets.Self-starter, able to handle stress, with the ability to work independently as well as part of a team.Fluent in English with strong verbal and written communication skills.FINRA SIE and Series 7 or interest in obtaining the certification.
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