Summary of Role Responsible for the administration of training taking place nationwide. This role covers all elements of administration from liaising with clients, confirming bookings, scheduling instructors, preparing all training material, and processing training records and certificates. It includes:
Administrative work including answering telephone enquiries, dealing with mail and email, and other communications.Dealing with client queries, sales, course changes, and general customer service.Record and track tutor booking, hotel booking, training pre-course administration, and training paperwork return administration.Assist in the internal verification of training results.Assist with the submission of training results to the appropriate training certification body.Assist in committee meeting preparation for ISO management review board and QQI Academic Council meetings and other committee work as it arises.Minute and track actions from meetings where required.Assist in the documentation and maintenance of processes and procedures in conjunction with both the Training and Quality manager.Maintain accurate records on the internal database system.Assist in compiling reports and tracking of administration tasks.Education/Professional Qualifications: Health and Safety experience/training would be advantageous.Formal training in MS Office applications would be advantageous.Experience / Skills required: Experience in a fast-moving commercial environment where high levels of professionalism and accuracy are required.
Personal Qualities: Time ManagementAttention to DetailMulti-taskingAbility to work under pressureAbility to work on own initiativeTeam playerExcellent communication skillsPositive dispositionCustomer FocusedOrganisational Benefits: We are committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. As part of the Cpl Group, we are recognized as one of the Best Places To Work for Women, and we are also listed as 24th in the Best Workplaces Europe 2023 (Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl has attained a Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion.
What we offer: Competitive Financial and Benefits packageFlexibility and Smart Working PracticesHealth & Wellbeing initiativesCareer Development Progression opportunitiesFurther Learning & Development opportunitiesVibrant Sports & Social clubOur Core Values are an integral part of our organisational culture. The ideal candidate will possess the ability to understand, demonstrate, and apply our Core Values:
Customer focusedAccountabilityResponsibilityEmpowermentEffective communicationRespect*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate.* All applications will be treated with the strictest of confidence. This role is three days in the office (Swords, Co. Dublin) and two days from home. However, you may be required to work an extra day or two in the office weekly depending on operational requirements from time to time.
If you wish to apply for the above role, please send an updated copy of your CV to Ciara Tarpey via ****** with the reference JO-2410-541673 in the subject bar of your email.
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