Transport Customer Service

Role: Transport Customer Service
Location: Naas, Co. Kildare
Salary: €35k – €37k
Role Requirements: Provide excellent customer service by managing inbound and outbound inquiries via phone, email, and internal systems.Handle customer complaints and resolve issues efficiently, ensuring customer satisfaction.Coordinate transport schedules and ensure timely and accurate delivery of services.Process orders, bookings, and dispatches while ensuring all details are correctly logged.Maintain accurate records of customer interactions, transactions, and feedback.Work closely with other departments to resolve issues and improve service delivery.Keep customers informed of any changes or delays in transport services.Analyse customer feedback and suggest improvements to service processes.Contribute to maintaining a safe and compliant environment according to transport regulations and company policies.Ensure that all service level agreements (SLAs) are met and exceededCandidate Requirements: Ideal candidate will have minimum 2 years' experience in customer service environment.Strong verbal and written communication skills, with the ability to handle inquiries in a professional and courteous manner.Ability to think quickly and resolve issues effectively and efficiently.Strong organizational skills and attention to detail to ensure accurate record-keeping and smooth operations.Ability to work collaboratively with colleagues across various departments.Comfortable using office software (e.g., Microsoft Office) and transportation management systems.OB22

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