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Custom Field 2: Field Services Operations
Custom Field 3: Operations
Facility: Dublin Kylemore Road
Position Purpose:The Service Manager will manage all transport operational activities at the designated site to ensure the effective utilisation of vehicles & service delivery, the management of customer expectations in a compliant and customer friendly manner. They will represent the logistics interests of the company in a specific business market area and is responsible for the planning, administration, monitoring and optimizing the operational performance of all multi-site branch specific aspects (investments/resources).
The Service Manager maintains and enforces company policies, standards, and practices and ensures consistent implementation and adherence to the Company's Mission, Vision and Values.
Key Job Activities:The Transport/Service Manager will provide strong inspirational leadership to the operational team at their designated sites, as well as playing a key role in the sites vision in continuous improvement and retaining high levels of engagement.
Ensure that company principles and standards are adhered to with respect to all personnel, resources, procedures and practices.
Lead the transport operations in line with appropriate legislation including ADR, H&S, maintenance, standard operating procedures, working time directive and 'O' Licence requirements.
Planning and delivery of operational transport activities through the Transport Teams, to ensure a high level of service is provided to the customer. Ensure adequate cover is provided to make sure that customer service needs are met at service locations as required. Oversee or identify, build, plan and review routes for driver personnel, ensuring efficient route density provisions, customer service collections and KPI targets are attained.
Ensures that Health & Safety standards and training are maintained and adhered to according to Stericycle policies and statutory requirements.
Accountability for overall productivity within the operation, ensuring that activities are cost effective, and levels of resource are managed effectively. Budgetary responsibility for the sites, ensuring costs are managed in line with P&L expectations. Ensure that the site teams are engaged in supporting the financial requirements and goals of the business including effective cost control, supporting AR functions, revenue, profit.
Maintain communications and personal contact with staff, as appropriate, to ensure the effectiveness of operations support.
Required Education:High School or equivalent
Preferred Education:Associate's or equivalent
Experience (EMEAA):Multi-site and remote Management experience is required.
Two to four years of management experience preferred.
Experience of managing KPIs and P&L.
Experience of managing and routing a multi-truck fleet.
Fleet Maintenance.
Thorough knowledge and hands on experience of working at a similar senior level within a complex transport function, ideally within a waste or B2B operation.
COTC would be advantageous.
A passion for encouraging teamwork, with an innovative approach to leadership.
An inspiring leadership style, creative and implementing new ways to improve performance and get the best out of your people.
A focus on promoting a culture where all employees are engaged.
An analytical mind-set with a good understanding of reporting and recording performance statistics.
Relevant transport management systems knowledge.
Extensive knowledge of Operator Licensing requirements and legislations.
Proven management experience in a diverse transport and/or fleet operations role.
Excellent communication skills, with the ability to give clear instruction concisely and accurately.
Significant management and leadership abilities highlighted by previous experience of discipline and team management.
Any wider knowledge or experience, including an Automotive Engineering qualification, Membership of a Professional Body or experience of vehicle maintenance workshops would be an advantage.
Flexibility to work within a fast-paced 24/7 business.
Certifications and/or Licenses:ADR
Drivers Licence B
Certificate of Professional Competence is an advantage
Disclaimer:The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
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