Main Duties and Responsibilities: Planning of domestic vehicles for Transport of Domestic, Road Freight & Logistics customers.
Monitoring of vehicle utilization, trunking performance and load planning.
Manage transport administration and update collection/delivery statuses.
Monitor and deal with transport queries by liaising with other depots and departments.
Proactively liaise with warehouse and drivers to ensure a high-quality service.
Respond to enquiries and reported problems, bringing them to a satisfactory conclusion.
Completion of data within Aramex systems in a timely, efficient and accurate manner.
Processing of new job data as received from customers by mail, spreadsheet or EDI.
Application of customer rates and supplier charges where required.
Communicate with warehouse and yard man on in bound trailer arrivals and offloading process in line with customs procedures.
Deal with calls from customers and drivers and assist in their enquiries.
Handle customers shipment tracking enquiries in a professional manner.
Relay customer service queries and issues to related teams and follow-up completion.
Ensure driver debrief is executed with all drivers returning to depot and ensure driver app and handheld units are working and being used correctly.
Ensure transport routing and GPS system is working being used at all times for distribution fleet based in Shannon.
Ensuring excellent customer service is delivered at all times.
Skills Requirements: Experience working in a similar environment.
Excellent accuracy and attention to detail.
Self-motivated with good communication skills and the ability to work as part of a team and be accountable for tasks and actions.
Ability to work on own initiative.
Excellent Communication skills.
Must be able to work well under pressure.
Forklift License (Preferred) What we can offer you?
Career Development Five weeks of annual leave Pension Scheme Service Awards and Benefits Competitive Salary Bike to work scheme.
Bonus Scheme Wellbeing Support