Job Description Job Title: UI Subject Matter Expert (SME) Location: Dublin, Hybrid, 2 days a week (on occasions extra days in the office will be required) Contract / Permanent : FTC 12 Months, With further extension Start date: September /Early October 2024 Role: The client's ICT and PMO teams support the enabling of ICT and Digital Services for their sector.
As part of the customer service strategy, the client is implementing a Case Management Solution (CMS) to track individual customer service queries across channels and agents over time.
The implementation of an end-to-end case management solution will offer a suite of capabilities that will enable the client to deliver an enhanced customer service experience to both customers and employees.
We are seeking a talented UI Subject Matter Expert (SME) to join our dynamic team.
The ideal candidate will have a robust background in both frontend and backend design, with a strong focus on user-centric design principles.
You will collaborate closely with our development and backend teams to create seamless, user-friendly experiences.
The UI SME must be proficient in Agile project methodologies, with prior experience in MS Dynamics Case Management Solution (CMS) development being highly desirable.
We are looking for an experienced UI developer with strong technical skills to design and build user-centric, responsive web interfaces.
Necessary skills include: Technical Skills · At least two years of dedicated experience in developing and managing design systems for large-scale digital products.
· Demonstrated expertise in enhancing design system libraries, with a portfolio that showcases contributions to enterprise-level design initiatives.
· Exceptional communication skills, with an emphasis on collaboration and innovative problem-solving.
· In-depth knowledge of design constraints and guidelines for digital platforms, including web, iOS, and Android.
· A strong advocate for inclusive design principles, with a commitment to creating accessible and user-friendly digital experiences.
· Proficient in Figma, with advanced skills in leveraging its features for optimal design efficiency.
· A history of significant contributions to mature design systems, particularly in component design and comprehensive documentation.
· Proven ability to collaborate effectively with front-end development teams to deliver high-quality web, mobile, and back-office interfaces.
· Outstanding visual design skills, with an eye for detail and a passion for creating intuitive and aesthetically pleasing user interfaces.
Non-Technical Skills · Creative thinking and Problem solving skills · Good Collaboration skills · Proficiency in the English language · Ability to provide hands on leadership skills · Team player with excellent communication skills Experience Level Required: · It is a mandatory requirement, that the Resource proposed has the equivalent of 4 years' experience in a similar role · It is a mandatory requirement that the Resource proposed hold the following qualifications or equivalents: Ø Any relevant UI/UX related certification Ø ICT or similar Design related Qualification (Level 7 or above) Key Deliverable: The following non-exhaustive list of Key Deliverables, are applicable to this Role.
· Test Design and refine the visual and interactive components of user interfaces, adhering to and enhancing established design system and patterns.
· Foster cross-disciplinary partnerships with designers, innovators, and engineers to unify and elevate the user experience across our applications.
· Partake in the development of product design, establishing best practices through comprehensive documentation and efficient workflows.
· Drive the creation and implementation of UI components, setting the standard for our digital presence.
· Curate and integrate contemporary design trends, ensuring our visual language remains at the forefront of the industry.
· Guide teams in transforming visionary concepts into executable long-term strategies with a focus on user-centric design Requirements Key Experience/Competencies/Skillsets : The following Experience/Competencies/Skillsets are applicable to this Role.
· Design and User Centric Designs: Create wireframes, storyboards, and design ideas to develop UI prototypes · Collaboration: Work closely with developers, and other stakeholders to ensure that designs meet the standards · Tools and: Leverage design tools such as Figma to create workflow designs · Learning: Stay up to date with the latest design trends, tools, and technologies.
Requirements • At least two years of dedicated experience in developing and managing design systems for large-scale digital products.
• Demonstrated expertise in enhancing design system libraries, with a portfolio that showcases contributions to enterprise-level design initiatives.
• Exceptional communication skills, with an emphasis on collaboration and innovative problem-solving.
• In-depth knowledge of design constraints and guidelines for digital platforms, including web, iOS, and Android.
• A strong advocate for inclusive design principles, with a commitment to creating accessible and user-friendly digital experiences.
• Proficient in Figma, with advanced skills in leveraging its features for optimal design efficiency.
• A history of significant contributions to mature design systems, particularly in component design and comprehensive documentation.
• Proven ability to collaborate effectively with front-end development teams to deliver high-quality web, mobile, and back-office interfaces.
• Outstanding visual design skills, with an eye for detail and a passion for creating intuitive and aesthetically pleasing user interfaces.
• Design and User Centric Designs: Create wireframes, storyboards, and design ideas to develop UI prototypes • Collaboration: Work closely with developers, and other stakeholders to ensure that designs meet the standards • Tools and: Leverage design tools such as Figma to create workflow designs • Learning: Stay up to date with the latest design trends, tools, and technologies.
