Unified Communications Support Engineer / AdministratorFull time | Test Triangle | Ireland
Posted On 12/12/2024
Job InformationWork Experience: 5+ years
Public Sector and Government
City: Dublin 8
State/Province: Dublin
Job DescriptionJob Title: Unified Communications Support Engineer / Administrator
Location: Dublin 8, Hybrid
Contract / Permanent: FTC 24 Months, With further extension
Start date: February 19th, 2025
Role: The Department is a major user of mobile devices and services to support management and staff in the execution of their duties, with a deployed estate of approximately 5,800 laptops and 2,100 smartphones.
This resource will be involved in the management, administration, and support of the Department's Omnissa Workspace One UEM implementation, providing expert technical services, advanced customer support, and troubleshooting of the enterprise mobile estate and operations.
The Resource will report to the Mobile Services Manager.
The assigned resource will be part of a small team of civil servants and contractors, managing and supporting all aspects of the Department's communications environments, including fixed voice, contact centre, mobile voice and data, electronic communications, messaging, conferencing, and presence.
Experience Level Required: · It is a mandatory requirement that the Resource proposed has the equivalent of intermediate level experience (i.e.
: 4-6 years' experience) in this role.
· It is a mandatory requirement that the Resource proposed holds at a minimum the following qualifications or equivalents: VMware Certified Professional - Digital Workspace 2018.
The following non-exhaustive list of Key Deliverables are applicable to this Role:
Management, maintenance, monitoring and reporting on the Workspace One environment and mobile estateContribute to the planning and implementation of maintenance and installation works, including building and configuration of infrastructure components in virtualized environmentsApply tools, techniques, and processes to track, log, and correct information related to configuration itemsResearch, evaluate, and make recommendations to ensure proper operation and performanceInitiate and monitor actions to investigate and resolve problems in systems, processes, and servicesSecurity management to include anti-virus, patch, and update management to help mitigate risks to service qualityCapacity management for servers and applications – measure and assess platform capacity to meet future scalability of systems to ensure minimal downtime through predictable actionInvolvement in problem and change management processes including working with the technical teams to facilitate successful testing and introduction of new products to the platformProvide technical expertise to enable the correct application of operational proceduresProduction of performance, usage, and analytic reports as requiredSupport of technical management and administration functions, including documentation to maintain accurate and appropriate records of all services and resourcesConfiguration and management of the Workspace One platform to ensure that it meets the organisation's needs, including configuring policies, settings, and profiles to ensure that devices and applications are secure and compliantMobile device management (MDM) and mobile application management (MAM) conceptsManaging application deployment in the Workspace One platform, including installing, removing, and updating as requiredManagement of user/device accounts including creation, deletion, password resets, assigning permissions and rolesImplementation of security policies, monitoring of security logs, and incident responseProvisioning of new devices on the Workspace One platform and de-provisioning lost/stolen or retired devicesProvision of support in troubleshooting issues with devices, applications, and network connectivity including technical support to users of the Workspace One platformCreate, manage, and roll out device profiles and compliance policiesManage device refresh, mobile app rollout, and device OS upgradesSupport project teams for mobile app testing, communication, and deploymentProvide Level 2-3 support and be a point of escalation for our Customer Services TeamSupport colleagues and peers including Technical and Customer Services through documentation, coaching, and knowledge sharingUndertake ad hoc tasks from time to time as directedOther duties as assignedRequirementsThe following Experience/Competencies/Skillsets are applicable to this Role.
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