This UX Lead role sits within the digital team which aims to position daa as the leader in airport industry B2C digital channels, using customer centric technologies to drive non-aeronautical revenues and a seamless passenger experience.
ResponsibilitiesDevelop and drive the overall UX strategy and vision for Labs to ensure an exceptional digital passenger experience.Ensures high level of UX standards applied across all future digital projects within the organisation.Conduct user research and usability testing to inform digital design decisions.Create and oversee the development of user flows across multiple projects.Collaborate with digital, innovation and development to ensure a seamless user experience.Analyse user feedback and data to continually improve the user experience.Ensure consistency and quality across all UX deliverables.We're seeking an experienced UX Lead to join the Digital team at daa Labs.
This is a very exciting time to join the Digital team at Labs as we start the transformation of our B2C digital passenger experience.
QualificationsExperience
Extensive experience in UX design and research.Deep understanding of user-centered design principles.Experience with user research / usability testing.Skills
Analytical mindset with proficiency in data analysis.Excellent project management skills.Formal Education Qualifications
Bachelor's or Masters degree in related field.In this role the person might be required to work additional hours or weekends if required to support the critical phases of project.
daa is an equal opportunities employer committed to celebrating diversity & inclusion and recognising the value that difference can bring, both for our business and for our people.
We encourage applications from candidates with diverse backgrounds, perspectives, and experience.
We ensure our recruitment process is accessible to all and offer reasonable accommodations to applicants at all stages of the selection process.
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