Duties & Responsibilities Service Scheduling Coordination Assist with the schedule of all service labour appointments for the Company's Service & Commissioning Engineers once the customer order number and appropriate paperwork have been received.
Work to be planned proactively in advance and emergency breakdowns responded to efficiently.
Allocate the appropriate skill-coded Engineer ensuring that all Engineers have a full day's work i.e.
100% utilised Maximise service revenues by achieving monthly service labour targets and monthly forecasting Update the Service Board as soon as new information becomes available and maintain an updated version.
Respond to all Customer Schedule inquiries in a professional and efficient manner and ensure that all queries are closed out without delay.
Maintain regular contact with the customer, keeping them informed of progress at all times.
Prepare and issue Quotations for breakdowns and emergency service response and follow through effectively.
Carry out administrative duties to support the efficiency and effectiveness operation of the Scheduling Function.
Provide clear and accurate instructions to the Engineers to ensure that all service work is carried out as specified and that information regarding the job including duration, contact persons on site and the type of job etc.
is properly communicated Ensure that all spare parts or equipment have arrived on site prior to the engineer attending the site.
As required, manage the Chemical Stock Check Lists on PQMC Reports to ensure that chemicals on customer sites are kept to the required minimum.
Procure non-stock Service Spare Parts.
Ad Hoc Duties Assist other functions within the Service Team as required with administration and ad-hoc tasks.
Provide back-up support and cover within the Scheduling Function during periods of absence.
Participate in Company Stock Checks as required.
General Reporting.
Any other Ad Hoc duties as required.
Requirements & Core Competencies: Ownership & Accountability:To work efficiently and effectively, and to take full ownership and accountability for resolving all queries and to seek direction and approval from management where required.
Professional Relationships: To maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.
Team Player -To proactively contribute to the Companys success and act as a responsible team player to support colleagues and the best interests of the Company at all times.
Continuous Improvement- To commit to the on-going success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company.
IT Skills- To commit to continuous learning and the use of the latest IT equipment and software as required by the role.
Policies & Procedures- To follow Company Directives and adhere to Company Policies and Procedures at all times.
Flexibility - To demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department.
Skills: Ability to work under pressure Strong analytical skills Problem solving skills Experience managing engineers' schedules Excellent communication skills Decision-making skills Benefits: Flexi-time Hybrid Working Health Insurance Competitive Pension