Vice President, Client Service II At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We're seeking a future team member for the role of Vice President, Client Service II to join our Asset Services, Client Service Delivery team. This role is located in Dublin, Ireland – HYBRID.
In this role, you'll make an impact in the following ways:
Develop a thorough understanding of our client's business, operating model and technology strategy. Deliver exceptional service aligned to clients' needs and expectations across all products and services. Cultivate a deep relationship and appreciation for what drives our clients' service requirements. Facilitate communication across our clients' organization (e.g., industry news, regulatory and BNY Mellon change, product evolution). Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities. Deliver robust operational analytics, insights, and transparency into service performance, leveraging industry leading interfaces. Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions. Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future. To be successful in this role, we're seeking the following:
The ability to: Build strong, collaborative relationships, both internally and externally with our clients. Analyse information and apply problem solving skills. Operate with a sense of urgency and prioritise effectively. Communicate clearly and concisely and be able to adapt style depending on audience. Apply strong controls focus, and know when to escalate. Experience of engaging with, or working within, top tier investment services firms. Experience in delivering outstanding client experiences within a client service delivery role and/or a financial services operational area, particularly in Custody and Fund Services. Bachelor's degree or the equivalent combination of education and experience. Sufficient years minimum of total work experience in financial services, or similar industry, is preferred. At BNY, our culture speaks for itself. Here's a few of our awards:
America's Most Innovative Companies, Fortune, 2024 World's Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024 "Most Just Companies", Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg's Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work.
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