Receive and distribute pharmaceutical products in accordance with departmental procedures whilst maintaining stock control and ensure a high level of customer service to both internal and external customers.
This role will be across 5 days, Mon-Fri, over a split pattern between 08:00 – 18:30.
Weekend & BH cover on a planned roster required as business needs demand.
People · Although no direct reports, strong interpersonal communication and relationship management are required within the Operations Centre, the wider Clinigen business (CTS, Customer Services & GAP) · To assist in the effective operation of the OPC by: · Ensuring compliance to GDP for all activities · Individual training and development (on the job training/coaching and specific technical courses) · Contributes to development and maintenance of Clinigen's culture and the development of an OPC high performing team.
Operational · To assist in the receipt and checking in of stock, ensuring that all deliveries from suppliers are correct, and that damages/errors are reported within one working day, and all associated paperwork completed correctly and in a timely manner.
Checking all materials are as ordered against GRN, recording all discrepancies and highlighting all errors and omissions.
· To assist in the effective management of stock, rotation of stock, stock taking and the recording of stock to ensure availability for sale within 24 hours.
· Monitor any stock out situation and record same to facilitate investigation to root cause/elimination.
· To complete the necessary cleaning required ensuring that the Operations Centre is maintained within the HPRA and Health & Safety Audit requirements.
· To assist with the delivery of orders to customers, including picking and packing, ensuring that they are correct and are presented to the customer with the necessary documents.
· To work closely with all Clinigen departments to ensure that all delivery specifications are met.
· Work to the agreed targets set out in the PDP designed in conjunction with the line manager.
· Ensuring Housekeeping is of the highest standard.
Control own work area and areas of responsibility · When lifting or working at heights follow all site safety procedures · Adhere to all EHS PPE policies and practices.
Technical · To work in accordance with all company SOPs and recall procedures · Undertake initial (upon appointment) and ongoing GDP training, ensuring the Operations Centre is operated under GDP guidelines.
· To complete administrative duties as required as well as security and temperature recording.
· Maintain pest control standards.
Requirements · Relevant experience of working within a fast paced, proactive warehouse environment.
· Ability to work under limited supervision.
· Flexible in working as part of a team and provide support when and where required.
· Support improvement activities/events within the warehouse.
· Excellent numerical, verbal, written communication and interpersonal skills · Punctuality and ability to prioritise own workload.
· Up-to-date reach truck / counterbalance license and driving license.
· Minimum leaving cert or equivalent.
· Proficient in the use of Microsoft packages (including PowerPoint, Word, Outlook and Excel etc.)
· Customer service skills Benefits Annual salary review 27 days holidays plus bank holidays Discretionary company bonus scheme Recognition scheme and employee of the year awards