Job Purpose:
Coordinating and leading a team of warehouse personnel, as well as ensuring efficient and effective receiving, handling, storage and dispatch of goods within Pharmed Limited and Zeon Healthcare.
Main Duties and Responsibilities:
To ensure orders are processed and despatched in a timely fashion to provide the best possible service to the customer.
Supervise and lead a team of warehouse personnel.
To pick and pack orders on a daily basis.
Duties involve regular repetitive light, medium and heavy lifting including lifting and carrying weights up to 20kg approx.
To maintain high levels of Health and Safety standards throughout all activities.
To managestock levels by participating in stock taking and cycle counting.
Ensures that product inspection functions are performed efficiently to meet with Company's quality standards.
Inspects the products and reports the results from products returned and update the RMA Log.
To be responsible for receiving and inspection of deliveries and ensuring that safe unloading procedures are followed.
To prepare finished goods for packing and dispatch.
To process all necessary documentation within the Warehouse and complete all relevant system transactions, i.e. receipt of product.
Report damaged packaging to ensure product quality for the customer.
Follow up & control daily absence, over time and time keeping.
Organize activities and assign jobs accordingly for staff.
To work efficiently and effectively as part of a team.
To ensure the work area is always kept clean and tidy.
To achieve the targets and job standards set out by the warehouse manager.
To be adaptable and flexible in approach to work.
Any other task nominated by the Warehouse Manager, Management or Directors of the company.
Skills/qualifications:
Knowledge, Skills, and Abilities Good standard of numeracy and literacy
Ability to follow instructions
Ability to work under pressure and to deadlines
Ability to work as part of a team
Attention to detail
Competencies for the Role
Customer Focus and Quality
Shows a commitment to superior customer service
Anticipates and meets the need of clients
Recognizes adverse customer reactions and develops better alternatives
Leadership Sets clear goal expectations in all working relationships
Deals effectively with pressure; maintains focus and intensity and remains optimistic and persistent, even under adversity.
Leads and manages an inclusive workplace that maximizes the talents of each person to achieve sound business results
Decision Making and Judgement Exercises good judgment by making sound and well-informed decisions
Perceives the impact and implications of decisions
Weighs the pros and cons of each option before making a decision and moving forward
Can explain the rationale for a decision
Financial Focus & Management Identifies cost-effective approaches
Communication & Interpersonal Skills Listens effectively and clarifies information as needed
All required documentation is completed in a clear, convincing and organized manner and by agreed deadline
Teamwork Communicate regularly with all members of warehouse personnel
Consistently develops and sustains cooperative working relationships
Helps teammates who need or ask for support or assistance
Works well on own initiative or as part of a team.
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