Cliff at Lyons, in the beautiful Kildare countryside, is a complete destination featuring stunning accommodation, a Spa and Wellness centre, all situated around our food outlets. We are driven by a desire to create wonderful food, and wonderful experiences, inspired by the gardens and grounds of the estate, and the wonderful seasonal produce of Ireland.
As part of our ongoing pursuit of excellence, we are currently looking for a Weddings and Events executive to join the team at Cliff at Lyons.
If this role interests you then please do get in touch... Main Duties & Responsibilities Include: Take calls and contacts from hotel guests and prospective clients Deliver exceptional customer care and guest service Operate the hotel booking systems (Hotsoft) Communicate with the wedding couple from the initial booking stages through to the wedding day Assist with the wedding day set up and ensure all details of the day are communicated and handed over to the operations team accordingly Problem solving and dealing with the daily guest enquiries, requests and expectations by phone/email Conduct site inspections & arrange tastings where required Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc.
Arrange all details of meetings and conferences from enquiry to contract to include room set-ups, staging, lighting, audio-visual, menus, decor, entertainment, group room blocks, and VIP services Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience Analyse and action against client satisfaction surveys to improve services Prepare and issue weekly function sheets Qualifications: Excellent spoken and written English Minimum of 1-2 years previous Wedding or Events experience in a 4* property Solid knowledge of Front Office Booking System Procedures Highly organised Excellent Microsoft office skills; Word, Excel, and Hotsoft Reservation package preferable The Ideal Candidate: Ability to prioritise in a fast-paced environment.
Exceptional attention to detail and a strong administrative background Team player Accuracy and strong attention to detail Flexibility in day-to-day job demands, remain focused when priorities and practices change Be clear, concise and professional in all communications both written and verbal Work closely with other departments to achieve desired end result Be resourceful and creative when faced with obstacles Ability to follow up and see project through to completion Adhere to deadlines Take ownership for assigned responsibilities Genuine, approachable and enthusiastic Ability to take full ownership for specific market segment Polished and professional demeanour when client facing Applicants are required to have minimum 1 years' experience working in a Wedding or Events role.
***This location is not accessible via Public Transport so you must have your own means of transport*** Key Benefits: Excellent training and development opportunities Social events Accommodation assistance Meals on duty
