What is the opportunity? This is an exciting opportunity for an ambitious and self-motivated individual who would like to build their skills and progress their career within Bank Of Ireland. Working as part of a dynamic and supportive team you will have the opportunity to work closely with our personal and business customers.
In this role, you will: Engage with customers to deliver a professional and friendly customer service. Recognise and refer selling opportunities onto relevant teams. Handle the flow of customers through the Branch. Identify and recommend product options to customers. Handle all basic queries. Progress your career by successfully completing Accredited Product Advisor (APA) qualifications. What will make you stand out? You have a consistent record in delivering outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team. Self-motivated with a passion to achieve goals and identify sales leads and referrals. You have a curiosity for technology, and are an early adopter of new technologies. The willingness to learn and grow your career within Bank of Ireland.
Essential Qualifications There are no essential qualifications required for this role, however, you will be required to obtain the APA status within 24 months of starting in the role. The APA professional accreditation is a great foundation to progress and accelerate your career at Bank of Ireland.
More about the team Our team purpose is to enable our Customers, Colleagues, and Communities to thrive. We do this by drawing on our professionalism, determination, innovation, and the passion we have for making a difference in customers' lives. Our work is important and so too are the people doing it. Here in Bank of Ireland we are committed to ensuring that our customers feel the difference when they interact with us. This focus on the customer is underpinned by our commitment to delivering a differentiated customer experience through the development of a series of service and channel enhancements. With the customer experience underpinning everything we do, it is essential we hire talent that recognises its importance.
Why work with us? The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy, and working parent supports.
Your wellbeing is important to us; we have an employee assistance program, WebDoctor, and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career. This includes funding your APA / QFA exams, rewarding you in salary for achieving your professional status, and providing supports such as study leave.
Key Competencies Customer Focused - Self One Group, one team - Self Agile - Self Accountable - Self Manage Risk - Self
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