Who we areAbout StripeStripe is a financial infrastructure platform for businesses.
Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the teamStripe is building tools to help our Users to create and scale their businesses, and grow the GDP of the internet.
The Workforce Management team at Stripe helps manage our growing support operations network of both internal and external resourcing by consulting on operational change initiatives, modeling support requirements, and managing workload and resource allocations for optimal User experience.
What you'll doAs a Workforce Capacity Planner you will be playing a key role in designing and maintaining capacity planning models for one of our key user support verticals with a focus on user experience, budget, utilization and speed of answer to our users queries.
You will be operating in a fast paced and energizing environment surrounded by top talents, where resilience and openness to feedback will be key to success.
ResponsibilitiesDevelop and maintain capacity planning models to forecast resource requirementsEvaluate potential risks and opportunities of inputs into our model, to inform planning decisionsMonitor performance against planned capacity levels and adjusting plans as needed, while holding stakeholders accountable to accuracy of inputs into the planCollaborate with the vendor delivery team and stakeholders, to gather information and align planning efforts with Stripe business goalsCommunicate planning results and recommendations to senior leadership and stakeholdersServe as a strategic partner in our intake process, providing subject-matter expertise support for any requests affecting resourcingAnalyze data on production or service delivery to determine utilization rates and identify areas for improvementWho you areWe're looking for someone who meets the minimum requirements to be considered for the role.
If you meet these requirements, you are encouraged to apply.
The preferred qualifications are a bonus, not a requirement.
Minimum requirements7+ years in operations/workforce management for internal and outsourced workforceSQL is mandatory, Tableau or comparable tools knowledge to perform data analysis independently5+ years experience in capacity planning for medium to large organizationsExcellent communication skillsPreferred qualificationsFinancial/Budgeting BackgroundWFM Tools knowledgeOutsourcing knowledgeOffice locationsDublin HQ, or Bengaluru
TeamOperations
Job typeFull time
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