Job Summary
The International Workplace Experience Program Manager is responsible for International HQ Workplace Experience and International Programs.
This role reports to the Director of Workplace Experience EMEA & APAC and is predominantly site based with occasional international travel.
Job Responsibilities/Requirements
Operational ownership for workplace experience and day to day facilities operations.
Knowledge of critical facilities and an understanding of basic technical aspects of facilities management systems including HVAC, Critical Environments, Life Safety, Mech & Elec, BMS systems etc.
Health & Safety Management including on site safe working environment, site walks, fire alarm tests, statutory regulations, occasional out of hours escalations/incidents as part of the ERT.
Financial Management across the hard and soft opex budget, snack programs, events, and capex.
Strong vendor management skills including service level agreements, standard operating procedures, key performance indicators and quality reporting focusing on improvement and value for money.
Working in collaboration with internal business units to support and deliver on site events/EBCs etc.
Management of front of house workplace experience in terms of brand management, incoming guests/partners/candidates including responsibility for front of house manual, occasional cover for reception and training of cover teams.
Support and guide small works/refresh projects/occasional capex works with vendor partners.
Active participation in the IHQ management team meetings.
Induction and new hire orientation
Additional Responsibilities
International Programs – Fleet
Fleet support vendor management (c600 vehicles across EMEA).
PO creation, new hire fleet allocation, fleet renewal/termination and fleet allowance/fine queries.
International Programs – Lease
Visual Lease Database management.
Internal lease process management including approval/signatory/lease binder process, tech accounting, 10Q reporting etc.
Third party vendor management and support of EMEA APAC Savills lease admin and Regus/IWG.
Desana and Regus account administration including employee set up/SharePoint/FAQs/training etc.
International Programs – Other
Management of WX mailbox, MV mail and all on-off boarding messages globally.
Admin support for Amsterdam office including PO creation, gym program and immigration letters.
Cross functional collaborate IT, HR, Marketing, Procurement, Tech Accounting, Legal etc.