Purpose of Role: Cardiac Services is recruiting to backfill an engineer position within our Dublin workshop. The workshop engineer will be part of a team responsible for managing the repair of devices returned to the workshop by our customers. The technician will provide technical assistance to customers, field engineers, and the sales team. The technician will communicate with the customer via telephone, e-mail, or face-to-face where necessary. Additionally, pre-delivery inspection of devices will be undertaken by the workshop team.
Principal Duties and Responsibilities: Provide technical support to customers (technical and non-technical), field service engineers, clinical support, and our sales team.Attend internal and Manufacturer's training courses, which may require a number of days of travel outside of the country annually.Liaise/communicate with our suppliers to help resolve problems or report incidents/issues requiring manufacturer input.Manage stock and perform administrative tasks.As part of the workshop team, be responsible for completing tasks allocated, using the processes and procedures recommended by the original manufacturer.Ensure all activity is recorded on our Service Management system.Qualifications and Skills: The ideal candidate will have a third-level qualification in biomedical engineering, electronics, electrical engineering, or applied science.Good aptitude for electronic circuits and soldering techniques is required.Good computer skills, with a working knowledge of Microsoft Outlook, Word, and Excel.Must be able to work on their own initiative, but also work well in teams.Previous experience in a customer support role would be advantageous.Good communication and interpersonal skills, both verbal and written, are essential.Ability to understand and follow manuals, work instructions, and related information.Ability to understand, implement, and maintain the quality standards set by both Cardiac Services and the equipment manufacturer.While not essential, knowledge of basic computer technology, PC repair, and networking would be advantageous.About Cardiac Services: Cardiac Services was founded in Belfast in 1969. We currently have offices in Dublin, Belfast, Cork, Manchester, and Northampton and are at the forefront of supplying and supporting diagnostic, measurement, and Clinical IT equipment throughout Ireland and the UK.
We focus on ICU, Coronary Care, Operating Room, and Maternity. The pre-hospital division specializes in supplying AEDs, training devices, and Primary Care/GP supplies. In 2019, Cardiac Services, as part of Sisk Healthcare, was acquired by UniPhar Group and is now part of the Uniphar Medtech Division.
Cardiac Services is an equal opportunities employer.
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