Overview: The successful candidate will be responsible for overseeing all operations carried out in the workshop, including supervising the other members of the workshop team.
In addition to servicing and repairing items returned to the workshop by our customers, the workshop is also responsible in part for the pre-delivery inspection of new devices, providing telephone/e-mail technical support to customers, field sales and service teams, in addition to our internal sales and service desks.
The equipment range includes, but is not limited to, Patient Physiological Monitors, Defibrillators, ECG Recorders, Ventilators, Clinical Networks, 24 hour ECG/ABP holters, and limited PC support.
Principal Duties and Responsibilities: Local management and coordination of the workshop engineering team, including:Assigning, scheduling, and monitoring repairs in the workshop.Arranging for demo equipment to be serviced as required.Coordinating with the installation team and warehouse regarding new equipment testing and preparation.Supervising and mentoring workshop team members, ensuring their growth and development, including ongoing appraisals.Monitoring team compliance with statutory regulations, company policies/guidelines, and HSWAW legislation.Monitoring team performance in relation to agreed KPIs and business targets.Working with the Service Manager in the selection of new team members (will require participation on interview panels).Overseeing the calibration of test equipment used by the team in the Republic of Ireland, arranging for devices to be shipped to calibration houses, and maintaining records and certificates.Stock management and administrative tasks.Provision of Technical and Experiential Input: Provide technical support to the in-house and field sales/service teams.Support the Service Manager in pricing of service contracts and support plans.Work with the Service Manager to identify equipment, customer, and vendor issues and provide input into strategies to address them.Support the service administration team in resolving resource supply/conflict issues.Provide complete product support on designated equipment, including commissioning, preventative maintenance, repair, and a level of clinical support.
Attend training courses provided locally and at various manufacturers' facilities abroad.Ensure work undertaken by engineers complies with the relevant company quality procedure relating to that service or activity.Comply with all relevant protocols associated with Navision, a group-wide IT system used for call logging, service scheduling, and other call-related activities.Liaise with customer support administration regularly, providing engineers' reports and all relevant documentation for further processing and invoicing.Proactively manage customer relations with particular emphasis on communication and ensuring customer satisfaction.Cardiac ServicesCardiac Services was founded in 1968 and is at the forefront of supplying and supporting diagnostic and measurement equipment in Ireland and the UK, with specific focus on ICU, Coronary Care, Theatre, and Maternity.
The business comprises several divisions, with Therapeutics & Simulation Solutions supplying hospitals, EMS, GPs, universities, and B2B with a wide range of diagnostic and therapeutic equipment and supplies, including ventilators, defibrillators, and ECG machines.
The Hospital Division is mainly focused on patient monitoring, resuscitation, cardiology, surgical scopes, clinical information systems, and fetal monitoring, concentrating on acute areas of hospitals, such as intensive care, operating departments, coronary care units, emergency departments, cardiology investigations, resuscitation, neonatal intensive care, and labor wards.
The Service & Education Division provides a comprehensive equipment repair service and offers a range of training courses.
Business website: http://www.cardiac-services.com Cardiac Services is a business within the Medtech Division of Uniphar Group.
Uniphar Medtech is an equal opportunities employer. Qualifications: A minimum Level 7 (Ordinary Bachelor Degree) in Electrical, Electronic Engineering, Physics, or a related discipline.A strong understanding of electronics; soldering skills are required.A demonstrable aptitude for PC repair and general IT and networking would be an advantage.No less than 3 years of experience in medical device service or electronic equipment would be an advantage, including team management.Previous experience in a team leadership role would be a distinct advantage, though not essential.Strong interpersonal skills: customer-focused with good communication skills – both written and oral.Good analytical and troubleshooting skills.Self-motivated and a team player.
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