Workshop Technician/Engineer

The workshop technician will be part of a team responsible for managing the repair of devices returned to the workshop by our customers. The technician will communicate with the customer via telephone, e-mail, or face to face where necessary. Additionally, pre-delivery inspection of devices will be undertaken by the workshop team.
Principal Duties and Responsibilities: Provide technical support to customers (technical and non-technical), field service engineers, clinical support, and our sales team.Liaise/communicate with our suppliers in order to help resolve problems or report incidents/issues which require manufacturer input.Stock management and administrative tasks.Forming part of the workshop team, be responsible for the completion of tasks allocated, using the processes and procedures recommended by the original manufacturer.Ensuring all activity is recorded on our Service Management system.
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