Job purpose: Ensure the site operates efficiently and effectively and provides our customers with the very best customer service and fresh food offering at all times in a clean, safe environment.
To support the Site Manager and take full responsibility for the site in Site Managers absence.
Main Tasks and Responsibilities: Customer Service Pro-actively deliver excellence in customer service at all times Ensure that customer satisfaction is the number one priority and consistently deliver and exceptional service by displaying I-CARE service excellence behaviours Professionally handle all customer queries and complaints in line with company policy, in a timely manner and escalate where appropriate Store Operations and standards Support the Site Manager in the efficient day-to-day running of retail unit Ensure that the store reflects companys standards of merchandising, presentation and Customer Care Ensure and maintain the level of hygiene to the highest standard throughout the store and compliance by all staff members to the same Ensure all operational checklists are followed on a daily basis across the shop and forecourt The ideal candidate will have: Minimum 2 years experience in a Supervisory/ Management position; Levels 1 & 2 knowledge of food safety is a distinct advantage; Excellent communication and delegation skills; Proven staff management skills; Highly driven with a strong work ethic; Passion for retail and customer excellence.
Thrive in a fast-paced working environment.
Some of our benefits include: Competitive salary & flexible working arrangements Staff Discount Paid Family Leave including Maternity & Parental Leave Enhanced annual leave entitlements up to 27 days VHI Health Insurance Funded Scheme Colleague Assistance Programme- GP Online & Counselling Service Employee Referral Bonus Travel & Bike to Work Scheme Save as you earn Scheme Mileage Scheme Ongoing training, appraisals and career progression opportunities E-Learning and Development Portal