Description Supports the customer growth and retain existing business.
Supporting the needs of our Sales department and customers by responding to their incoming requests (phone or digital).
Requests related to all customers inquiries.
Re-active and pro-active support Sales with customer information to retrieve more spend and to keep the customer satisfied.
Contract management.
Support Customer Service with questions related to orders and prices.
Responsibilities Administrative support of the Sales teams in any day to day operational tasks for medium, large and major customers.
Pricing and data management, ensure consistency of account structure and pricing.
Maintain accuracy and communication of all order forms / online shopping baskets and customer bespoke requirements; Actions to deliver improved customer satisfaction; Monitoring &measuring Sales & Contract compliance across customer locations; Data collation, analysis and the maintenance of accurate and up to date records relating to the portfolio of locations; Support the sales initiatives, provide administrative support in the production, implementation and delivery of specific sales efforts to ensure maximum success at all times; Contractual updates of contract prices; Management of one-off projects, coordinate projects as required and liaise with stakeholders, work with the Account Management team and stakeholders to oversee agreed special projects.
Qualifications Required knowledge: Confident in liaising with internal and external customers and good networking skills; Able to work within complex organization structures; Relevant experience in a service or sales oriented position is a distinct advantage Knowledge of ERP systems Required skills: Demonstrable planning skills, well organised and attention to detail Thorough and pride in delivering quality work Strong verbal and written communication skills with the ability to present in a professional manner Ability to think independently, can bring ideas and opinions to the table PC literate with good MS Office and excellent Excel skills English language skills and relevant additional language skills