Ranked as one of Irelands best workplaces, by Great Place to Work, Harvey Norman, is a high-profile, leading-edge retail brand with over 300 stores worldwide selling furniture, bedding, electrical and computer goods.
With 18 stores in Ireland, we are growing, and have plenty of opportunities for talented people.
If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you.
ABOUT THE JOB: The role of the Customer Delivery Administrative Support is crucial in ensuring the smooth and efficient operation of Harvey Normans delivery service.
This position involves a variety of administrative tasks to support the Customer Delivery team including data entry, document management, communication with couriers, crews and customers, and assisting in the coordination of deliveries.
The ideal candidate is highly organised, detail oriented, and possesses excellent communication skills.
YOUR JOB your tasks will include: Dealing with delivery drivers, couriers, and customers directly i.e., printing invoices, P/Os, and manifests.
Answer all incoming telephone calls in a professional, polite, and helpful manner.
Assist when required with all customer delivery enquiries and booking in of deliveries.
Ensure customers receive a high standard of support and that their needs are met.
Process customer complaints and strive to provide an appropriate and timely resolution.
Manage paperwork relevant to the Customer Delivery role.
Liaise with colleagues to resolve customer complaints and respond to customer queries.
Provide general administrative support to the Customer Delivery Planning Team.
Assist the Operations Manager with the day-to-day running of the Customer Delivery Department.
Accurately enter and maintain data in the logistics management systems.
Carry out administrative duties to support the efficient and effective operation.
Carry out necessary ad-hoc administration duties.
YOUR PROFILE your knowledge, skills and experience include: Strong administrative skills: knowledge of Microsoft Office (Word, Excel, Outlook) is essential.
Previous experience in an administrative support role is an advantage.
Excellent interpersonal and communication skills.
Disciplined and well organized with the ability to work in a fast-paced environment.
Demonstrate good time management with the ability to prioritise tasks.
Fluent in English both written and oral.
Be a team player and willingness to learn.
Must have previous office experience.
Candidates should be able to work as part of a team.
Strong organisational skills with the ability to prioritise tasks and manage time effectively.
Daily interaction with the public in person, by phone and email.
Excellent interpersonal skills with ability to communicate with people at all levels.
Flexible and adaptable approach to work with a positive attitude.
Customer Orientated Be respectful to customers as the highest priority of the business.
Hardworking, Conscientious, & Self Motivated Possessing a high degree of self confidence and maturity.
Motivated by internal goals and have tenacity in chasing goals.
Team & Collaborative Working Contributes positively to the achievement of team objectives.
Continuous Development Be preparedto undertake in house and external training to enhance performance and the customer experience.
Understand new technologies /designs and any new product innovation that require new and bespoke installation or connectivity methods.
Honest & Ethical Demonstrating honesty and being a role model for honest and ethical business practices.
WHY PEOPLE JOIN US: Were dynamic and growing!
Fun, high energy work environment.
Culture of developing and promoting from within the company.
Our entrepreneurial spirit.
Additional Information: This is a fixed term contract with potential for permanency.
We need employees to be flexible about when they work, covering store opening hours, including evenings, weekends, and public holidays.
The successful candidate will be required to attend a company induction day.
Skills: Administrator Effective Communication Customer Focus team player