Customer Support Administrator / Order Management Salary: €16.74 per hour, 37.5 hours per week / Approx. €32,640 per year (before tax) Contract: Fixed term with Cpl – strong possibility of extension Working hours: Monday to Friday, regular office hours Location: Liffey Valley, Dublin 22, Dublin West *Current working policy is hybrid model – 3 days per week from the office. About Cpl Cpl is a global provider of talent solutions to start-up companies, multinationals, and SMEs in every sector from Pharmaceuticals to Fund Accounting. Founded in 1989, the Cpl Group now comprises 23 brands spanning more than 41 offices in 11 countries. Matching the right talent to the right organisation is the core guiding principle in everything we do. About the client Our client is one of the largest world's healthcare companies, with more than 130 years of tradition and 130,000 employees across the world. Specifically, you are going to work with Vision department, that collaborates with eye care professionals and help more people around the world preserve and restore sight for life. The role In this role you will act as a primary contact for customers, processing daily orders and taking the full responsibility for the customer experience by managing the end-to-end order process. This role will give you constant challenges and scope to learn in an open, friendly, and multi- cultural environment with a great team spirit. It's an opportunity to join a company that values employees with a strong focus on continuous improvement and personal development. Responsibilities Order management Ensuring all orders received are processed accurately and promptly upon receipt.Ensure daily, weekly, and monthly reporting is carried out as per business requirementsProvide basic product informationEnsure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorilyProcess returnsCustomer Loyalty An excellent communicator who relates to all kinds of people (both internal and external), and can build appropriate rapportsSomeone who genuinely cares about people, is concerned and empathetic to the problems of othersPersonal and Professional Requirements Fluency in French or German and advanced English (C1/C2)Proficient PC user with knowledge of MS office toolsExperienced in order entry, customer support OR a strong interest in working in a Customer Service environmentDesirable You will have a high sense of responsibility and be personally committed to and actively working towards continuously improving yourselfGood organisational skillsExcellent interpersonal and problem-solving skillsTeam player who can assist colleagues in their contribution to achieving business goalsDisplay empathy and ownership in handling customers' queries and complaintsProactive and positive can-do-mindset with the ability to take on multiple tasks in a busy environmentSAP knowledge is an advantage, but not essential as full training is provided.
#J-18808-Ljbffr