Company Description Helplink is a mental health charity based in Galway City that provides Counselling, Information Provision and Education services, seeks an experienced Administrator to join our innovative and expanding service.
We are focused on the needs of the people who use our services, and we are always looking for innovative ways to improve service delivery.
We are looking for an individual with excellent communication skills who will enjoy supporting Helplink's diverse client base to access our mental health services.
Role Description This is a part-time on-site role for an Administrator at Helplink Mental Health.
The Administrator will be responsible for managing day-to-day administrative tasks, scheduling appointments, maintaining records, and providing support to staff and clients.
The role will also involve assisting with the coordination of mental health services and resources.
Job Overview 20 hours Part-Time over 4 weekdays Location of work – Helplink Head Office, Galway City Centre Role to start in January 2025 Salary: €15.00 per hour Responsibilities & Duties Managing a shared phone and email inbox and responding to client and counsellor/therapist queries quickly.
Appointment booking and managing of multiple appointment calendars for all our counsellors and therapists.
Liaising with staff to ensure the smooth running of the organisation.
Making minor alterations to the organisation's website and social media updates HR administration, e.g.
Filing documents, Managing Garda Vetting, Onboarding administration for Contractors, ensuring contractor HR documents are valid and up to date.
Working with the team to develop policies and procedures.
Ensuring the highest standards of confidentiality is adhered to with regards to client data.
Ensuring that the organisations confidentially procedures are kept in line with GDPR Any other ad hoc administrative/financial administrative duties as they may arise Note: while the above job description indicates the main functions and responsibilities of the post, the Administrator may be allocated other duties from time to time as determined by the Executive Director.
Requirements Essential Minimum 1 year proven experience in a fast-paced office environment Strong organisational skills Standards driven and Detail-oriented Forward thinker skilled at prioritising multiple tasks in order of urgency Ability to manage challenging phone calls with sensitivity Ability to use initiative to solve problems Ability to work well in a team environment Client-focused with a positive "can-do" attitude Ability to adapt and learn new skills quickly Proficiency with Office 365 (SharePoint, Excel, Word, etc) Proficiency using G Suite (specifically Gmail, Calendar, Drive) Excellent communication skills – in both verbal and written English Excellent interpersonal skills Desirable but not Essential Experience/Training using WordPress Experience/Training in Social Media Marketing Experience/Knowledge of working in the Mental Health/Charity/Voluntary/Community/Healthcare sectors Training in Handling Difficult Calls/ASIST/SafeTalk and/or Childrens First