Assistant Counter Manager, Brown Thomas CorkFull Time, Permanent Contract About the Charlotte Tilbury BeautyFounded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. About Your RoleThe Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer. You collaboratively work alongside your Business Manager in supporting seamless day to day operations on counter.
Not only do you dare to dream it – you dare to do it.
As an Assistant Business Manager you will: Drive financial results in store to meet and exceed targets and key performance indicators. Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them. Demonstrate entrepreneurial spirit; being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company's performance. Lead by example to promote exceptional customer service and create a positive customer experience. Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry. Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities. Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching. Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary. Propose plans, events and other activities to unlock commercial success. Maintain impeccable visual merchandising, counter cleanliness and hygiene standards. Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves. About you: Retail management experience A genuine passion for the beauty industry. Commercial acumen People management experience. Strategic planning experience Why join us? We offer a structured induction programme – Charlotte's Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals. You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy so you can be a true brand advocate. Access to LifeWorks. Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more. At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce.
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