We are recruiting an Assistant Manager to assist support a Manager who runs a group of holiday homes in the Killiney area, Co Dublin.
This is a part-time permanent position (25 hours per week).
Work Days: Generally three days per week: Monday, Tuesday, Friday or Saturday (week on week off for Saturdays which is 8am-5pm). When the Manager is on annual leave, mornings only Monday to Friday and full day Saturday. First two weeks of December (during annual refurbishment) five full days per week.
Reports To: Property Manager
Role Overview The Assistant Manager will be responsible for overseeing day-to-day operations related to property management, customer relations, housekeeping, and maintenance in a hospitality setting. This role offers a dynamic environment in which the Assistant Manager will balance administrative duties with direct guest interaction and staff supervision, ensuring the smooth running of the property while maintaining excellent service standards.
Key Responsibilities Handle reservations, guest enquiries, sales, rentals, and correspondence. Manage bookings, cancellations, and confirmations. Contact incoming guests prior to arrival to provide information and answer queries. Check guests in and ensure they are satisfied with their accommodation. Provide guests with information on local amenities and hotel facilities. Handle payments and process annual fees, rental, and sale monies. Monitor utility charges and ensure they are correctly allocated. Report and document any accidents, incidents, or maintenance issues promptly. Arrange showings for prospective renters or purchasers if necessary. Saturday Responsibilities Liaise with Hotel reception regarding guest arrivals and departures. Manage the cleaning staff, ensuring they sign in and document their hours. Ensure all cleaning and maintenance tasks are carried out efficiently. Check the appliances and equipment in each apartment are functioning properly. Perform inventory checks and ensure apartments are in perfect condition for incoming guests. Ensure information packs in each apartment are up to date. Greet new guests, provide apartment orientation, and address any specific needs or requests. Maintenance Management Supervise general maintenance and oversee any required repairs. Record maintenance tasks and ensure all issues are addressed. Oversee works carried out during refurbishment, ensuring all common areas and apartments are cleaned and properly maintained. Additional Responsibilities Weekly stock checks for linen and other suppliers. Monitor timeshare exchanges. Attend the Annual General Meeting (AGM) and other relevant meetings. Ensure utility invoices are processed. Handle any unexpected issues or emergencies in the Manager's absence. Skills & Requirements Experience: Previous experience in hospitality or property management is preferred, but not necessary. Computer Skills: Proficient in office management software. Language: Fluent in English. Work Permit: Required. Living Locally: Preferred but not essential. Professionalism: Strong adherence to a code of conduct and professional appearance. Salary: €23400 (€18ph).
Other Skills: Strong communication, customer service, and problem-solving abilities.
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