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Associate Director - Quality Assurance LeadJob Summary
Leadership support of the implementation of a quality management system and its effectiveness in meeting business, statutory, legal, and contractual requirements.
Effective leadership support of a quality assurance team.
Engages with business stakeholders to manage compliance to requirements, supporting a resilient business that manages risks effectively.
The role is a key enabler to change and business improvement.
Key Job Responsibilities
Accountable for delivering delegated elements of an annual business plan to time and budget.
Provides strategic advice to senior leadership on quality assurance matters.
Chairs quality assurance team meetings.
Line management of quality assurance team members.
Accountable for an external certification programme, leading specific activities.
Oversees external certification account including budget, management, and certification strategy.
Accountable for a suite of external audit programmes including preparation, managing, and liaising with key stakeholders.
Oversees the development and implementation of a suite of internal audit programmes.
Manages investigations and root cause analysis of instances of non-conformance, including the identification of corrective measures and long-term preventative measures.
Management of trend analysis meetings.
Responsible for leading and reviewing management system content for appropriateness, improvement, and implementation.
Contributes to the identification of new systems and processes and leads the development and implementation.
Directs the completion of quality assurance reports to defined quality and accuracy levels and within agreed timeframes.
Supports the delivery of the quality assurance communication strategy.
Contributes to activities reported in management review, collating, analysing and presenting data and key metrics.
Identifies and provides clear recommendations for action to mitigate risk and improve management system effectiveness.
Provides expert technical expertise on business development activities.
Drives the development and identification of training requirements, development of training materials and training delivery to upskill the business in quality and audit matters.
Partners with multiple internal and external stakeholders, working in collaboration.
Oversees and monitors supply chain performance, partnering and supporting suppliers' provision of training, guidance and audit and review of their QMS capabilities.
Works collaboratively towards the common goal of net zero carbon transition, and shares responsibility for the proactive identification and management of the associated carbon emissions and reductions during the delivery of work.
Key Job Dimensions
What is the Geographical scope of role: Global
Does the role have budget responsibility?
Yes
If yes, confirm range: Up to £10M
Key external stakeholders the role engages with: Certification bodies, Clients, Suppliers
Key internal stakeholders the role engages with: Executive, BUD, Country Managers, Sector Leads, functional leads & teams
Does this role have direct reports?
Yes
If yes, how many?
5 to 8
Does this role have indirect reports?
Yes
If yes, how many?
Over 8
Proportion of role responsibilities executed through job holder efforts: Less than 50% of the time
Does the role mainly follow established procedures?
No
Technical Competencies - Skills to carry out the role Essential:
Extensive knowledge and application of quality management systems.
Highly advanced knowledge of ISO9001 standard and certification.
Strong analytical and reporting skills.
Advanced knowledge of management principles and operational controls through the delivery lifecycle.
Extensive experience in development and implementation of tools and techniques in an operational environment.
Highly advanced level of knowledge and understanding of current industry standards and regulations.
Desirable:
Advanced knowledge of other ISO standards such as ISO14001, ISO45001, ISO44001, and ISO27001.
Industry Competencies - Industry experience and/or qualifications Essential:
Extensive knowledge of the construction, consultancy and facilities management industries.
Desirable:
Formal auditor training courses within relevant subject area.
Professional Competencies - Personal effectiveness Essential:
Advanced knowledge of Microsoft Office 365 suite and data analysis tools.
Considerable people leadership and stakeholder management experience.
Excellent communications skills and customer focus.
Ability to present.
Ability to work to tight deadlines alone and as part of a team.
Building and maintaining positive relationships across a business and with all levels.
Comprehensive organisational and planning skills.
Ability to use initiative and to make appropriate decisions.
Comprehensive report writing skills.
Manages, influences & negotiates with key senior stakeholders (up to c-suite).
Leadership Competencies - Self, others & business Essential:
Leads others effectively.
Ability to present complex information, influence and persuade senior management towards a desired course of action.
Continuous improvement perspective.
Resilience.
Effective chairing of meetings.
Further Qualifications, Certifications & Experience Essential:
Educated to degree level or equivalent standard of experience.
Formal auditor training course within relevant subject area.
Quality assurance experience.
Management system experience.
Line management experience.
Internal and external auditing experience.
Desirable:
Membership to a relevant professional body.
Potential Career Progression Roles
Engine change
Functional change
Operations Director - Quality Assurance
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