Job ID: 2773104 | Amazon Ireland Support Services Limited - A94
Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Over 2 million sellers in 14 countries (and growing) list their products for sale on Amazon and thereby contribute to the success of Amazon. Amazon is growing aggressively worldwide and Sellers are a critical part of Amazon's ecosystem to deliver on our vision of offering the earth's largest selection and lowest prices. These Sellers offer hundreds of millions of unique items, providing a broad and diverse inventory of products from Books, Electronics, Apparel, Consumables and beyond.
Our team, through a partnership with core business teams, contribute to key goals that help improve Seller/Buyer experience on Amazon. This team is made up of people like you. People who are:
Entrepreneurial – we build solutions for Buyers and Sellers, regardless of size.Innovative – our problem space evolves every day due to scale, new categories, and new geographies. There is no playbook, so innovation and creativity are a must.Passionate – Everyone's an owner at Amazon, and our team is no exception. We are passionate about our customers, both Sellers, and Buyers.Key job responsibilities· Establish SOPs, process controls, recommend revisions and ensure alignment with business goals.
· Build and scale system-level solutions that have metric impact; drive adoption of solutions across teams.
· Perform data analysis on trends observed and recommend solutions to the product and BD teams.
· Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust.
· Perform high level failure (error) investigations which may be either operational or business specific in nature.
· Establish key reporting/MIS for functional area & write strong, well-structured and detail oriented reports in a clear, concise and audience-specific format.
· Ability to effectively lead a small team, ensuring career coaching and strength alignment.
· Drives continuous improvement and contribute to COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional area and own specific action or change.
· Demonstrates the ability to dive deep into a problem, performs 'root cause analysis,' and identifies constraints to recommend a solution.
· Manage operations, perform capacity and resourcing analysis and provide staffing recommendations.
· Interacts with multiple stakeholders to communicate on operations and represents data/metrics information and project reviews.
BASIC QUALIFICATIONS2+ years of program or project management experience.
2+ years of team management experience.
Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level.
Experience leading process improvements.
Bachelor's degree (preferably in technical discipline) and minimum 4 years of relevant working experience including hands on ops experience, designing quality, operations' processes and reporting governance.
Strong familiarity with databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and ability to work with large data sets.
Excellent oral/written communication & data presentation skills, including an ability to effectively communicate with both internal and external stakeholders.
Experience communicating and handling cross-functional programs including project stakeholders, technical program managers, and software development teams.
Advanced computer literacy in Microsoft Office applications, especially MS Excel, Word & PowerPoint.
Passion for innovation, automation, and operational excellence- should show high ownership and institute process improvements wherever needed.
Can adapt well to changing circumstances, direction, and strategy.
Ability to effectively lead a small team, ensuring career coaching and strength alignment.
PREFERRED QUALIFICATIONSKnowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets.
Knowledge of Lean, Kaizen, Six Sigma concepts.
Experience in managing critical operational processes, with SLA responsibility.
Ability to write VBA macros in MS Excel aimed at automation & process improvement.
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