Company description: Tirln is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands.
The farmer-owned co-operative has a first-class track record of success in the global market.
Rooted in a rich heritage of family farming and embedded in its communities, Tirln has evolved to bring the passion of its farmers and their high-quality milk and grains to the international marketplace.
Using modern-day technology and applying the best processes to its milk pool of three billion litres and its premium grains portfolio, Tirln now exports to more than 80 countries.
Its award-winning brands are household names in Ireland, and include Irelands number one consumer dairy brand, Avonmore.
The organisation draws on a wealth of experience to deliver exceptional products and tailored nutritional solutions including Kilmeaden, Wexford, Truly Grass Fed, Solmiko, CheddMax and GAIN Animal Nutrition.
Tirln has a strong market presence in the UK, France, Germany, UAE, the US, North Africa, Japan and China.
A talented team of over 2,100 people manage Tirlns network of 11 production facilities, with annual revenues of over €3 billion.
Tirln is committed to sustainability through its comprehensive Living Proof programme and has signed up to the Science-Based Targets initiative (SBTi).
For more information, visit Job description: B2B Customer Executive Citywest Tirln Tirln, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands.
Tirln owns leading brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, and GAIN Animal Nutrition.
We nurture a talented team across Ireland, the US, MEA and China, delivering annual revenues of over €3 billion, and over 2,300 people to manage our network of 11 processing plants and 52 agri branches.
Our purpose is to nourish the world, while safeguarding our environment for future generations.
Were excited to share a fantastic opportunity for a B2B Customer Exec to join our team at Tirlan!
In this role, you'll work closely with our network of doorstep agents in supporting them using our system.
Our direct-to-consumer doorstep channel is essential to Tirlans growth, and were thrilled that over 80% of our agents have already made the switch to enjoying a positive experience along the way.
Your role will be key in helping the remaining agents embrace this platform, ensuring they have the support and guidance they need to succeed.
If youre passionate about helping others and love working in a dynamic environment, wed love to hear from you!
Overview This hands-on, busy role involves supporting our online agent community and providing technical assistance via the SAP ticketing system.
Youll help agents transition to the MyMilkman system, deliver training, manage sensitive internal spreadsheets, prepare weekly reports, and track the B2B customer team's budget, uniforms, and leaflets.
With a mix of office work in Tirlan, Citywest, Dublin, and remote work, youll collaborate closely with the B2B Customer Manager, Digital Accounts Executive, Doorstep Team, and various stakeholders to enhance our services.
The ideal candidate will possess strong communication and people skills, be self-motivated, and have excellent computer literacy.
A high proficiency in Excel, including V-Lookup and Pivot Tables, along with keen attention to detail and problem-solving abilities, is essential.
Key Responsibilities: Support to all agents through customer service system identify and resolve any queries and give minor tech support on the platform Manage team spreadsheets & prepare weekly reports Admin support to the B2B Customer Manager Provide Agent Viability information to SDMs when requested Weekly reporting to B2B Customer Manager Help maintain the budget plan Key Requirements: Proven experience in a similar role with a minimum of 2years experience Excellent customer service focus Excellent administration skills and attention to detail Strong verbal communication skills Strong computer/ technical skills including Intermediate/ Advanced level of Excel and Powerpoint.
Able to prioritize work and ability to multi-task Possess for following characteristics: Results orientated, with a positive outlook, and a can do attitude.
Ability to collaborate but also work independently Is confident and credible dealing with peers and agents Builds rapport well Genuine and trustworthy We offer Hybrid working Free parking incl.
EV charging where applicable Bike to work scheme Work/life balance and collaborative work culture Career progression opportunities About us Through our expertise in research and development, customer insights, food safetyand state-of-the-art manufacturing we bring innovative food and nutrition solutions to a global market.
Our new and vibrant headquarters in Kilkenny City operates as a collaboration hub where multi-functional teams come together in a hybrid work environment.
Commitment to Diversity & Inclusion We believe in the value of difference.
We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth.
We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status.
Join our Talent Pool Considering a new career in Tirln but this isnt the role for you?
Join our talent community and sign up for job /careers Tirln is a Values Based Organisation Profile description: Were excited to share a fantastic opportunity for a B2B Customer Exec to join our team at Tirlan!
In this role, you'll work closely with our network of doorstep agents in supporting them using our system.
Our direct-to-consumer doorstep channel is essential to Tirlans growth, and were thrilled that over 80% of our agents have already made the switch to enjoying a positive experience along the way.
Your role will be key in helping the remaining agents embrace this platform, ensuring they have the support and guidance they need to succeed.
We offer: Hyrbid working Skills: Customer Service Excel Communication Skills Benefits: Gym Laptop Mobile phone Parking Pension