To be a key day-to-day operational contact for drivers within the Department and provide a high standard of customer service.
The Booking Specialist position will provide front line support for all driver and client-related queries.
The successful applicant will be part of the Frontline Team within the Client Services Department, looking after all day-to-day enquiries and administration while working closely with their fellow team and department members.
Applicants must be highly motivated, self-starters with excellent communication, computer, and administrative skills, who have the ability to work as part of a team.
Prior customer service experience is desirable.
At Ayvens, our focus is not only on vehicles, but also on the driver.
Just as we maintain vehicles, we aim to maintain the best possible service and experience for the driver.
It was with this in mind that we created the Frontline Team of Specialists available to respond to any administrative query in a timely and efficient manner.
Tasks:Working as part of a team, efficiently and professionally process and log telephone and OCM case enquiries.Direct vehicles into Ayvens preferred supplier network.Redirect enquiries received to relevant teams as required.Undertake any reasonable role-related duties which may be required from time to time by Line Manager.Achieve team goals and individual targets as outlined by Line Manager.Help build long-term proactive relationships with clients and drivers by building client trust and confidence, continuing to build on Ayvens professional image, and maintaining Ayvens high standard of customer service.Increase customer survey ratings.Recommend vehicles and arrange test drives.Process quotations/orders for new vehicles.Process other driver-related tasks (fuel cards, tax discs, etc.
).Handle complaints.Perform general administration.Work on ad hoc projects with managers or colleagues as requested.Knowledge, Skills & Experience:Motor/Fleet industry experience.Pragmatic decision-maker.Good telephone communicator with both suppliers and customers.High achievement & drive with a proven ability to deliver results.Team player actively participates in shared objectives and has enthusiasm and commitment to work towards team goals.Flexibility, willing to carry out a variety of tasks/activities requested and prepared to work additional hours as necessary.Excellent communication skills, both written and verbal, along with a polite, friendly, and diplomatic manner.Strong attention to detail and display a high level of accuracy.Computer literate with excellent knowledge of Microsoft Word, Excel, PowerPoint & Outlook.Good interpersonal skills and ability to build rapport with clients.Ability to think and take initiative, identify & implement efficiencies, and confidence to make decisions when required.Good time management skills, managing fluctuating workloads & organization and prioritization of daily tasks.Ability to see issues through to completion and work to deadlines.Customer-driven with the ability to build relationships with individuals at all levels of the business and to be seen as approachable and willing to get involved.Professional approach in all dealings, demonstrating high standards and levels of performance, and constantly striving to improve processes and procedures to add value to the Department.This role will be advertised internally and externally.
Email your CV to register your interest in this position.
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