Business Analyst

6-8 years experience
Managed Services team is looking for a Support Analyst with BA experience. The Candidate is accountable for providing production support to the Trade Innovation App.
Knowledge of Trade Finance is mandatory. Experience in Trade Innovation is an advantage.
Responsibilities:
Perform post-implementation verification and provide support at times on weekends.Monitor Trade Innovation Support for issues, triage issues with Users, analyze the issue, and provide the issue to the vendor.Work closely with developers to investigate and triage the issues and resolve them.Work under strict SLAs defined by the team.Collaborate with the team and business partners.Possess a deep understanding and problem-solving ability for various complexities.Create documentation to ensure the supportability of analysis, i.e., FAQ, Support documentation.Experience with SIT testing and UAT Support for any issues.Must have experience in:
Preferably worked in Trade Innovation as a BA.Knowledge of Agile methodology and scrum ceremonies.Ensure all sign-offs are obtained for promotion to production.Perform post-implementation checks.
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