We are currently seeking a skilled Business Analyst to join a leading telecoms provider.
This is an exciting opportunity to work within our client's IT Department and collaborate with various stakeholders to gather requirements and deliver solutions that drive business efficiencies and productivity.
Job Summary: The Business Analyst will be responsible for conducting process reviews, requirement analysis, and building templates, reports, and dashboards on Sitetracker (built on the Salesforce platform).
As a bridge between the IT department and the business, the Business Analyst will work collaboratively with internal stakeholders to gather requirements, design solutions, configure requirements, and provide end user training.
The successful candidate will play a key role in ensuring the smooth and successful deployment of new business processes or systems.
Key Tasks and Responsibilities: 1.
Collaborate with internal stakeholders to gather requirements for Sitetracker built on Salesforce system.
2.
Build out workflow processes using process tools.
3.
Configure requirements on the company org.
4.
Build templates, reports, and dashboards on Sitetracker.
5.
Design solutions that deliver business efficiencies and productivity.
6.
Identify organizational impacts of new business processes or system deployment.
7.
Provide end user training.
Skills and Experience: Required: - Logical mind and solution-oriented approach.
- Good communication skills and ability to work well in a team.
- Degree in Computer Science or Information Technology related field.
- Minimum 3 years of experience working as a Business or Systems Analyst in a technically diverse environment.
- Experience in translating business requirements into formal business requirements and functional specifications.
- Experience in delivering solutions to complex business requirements.
- Excellent interpersonal skills and ability to effectively communicate with employees at all levels.
- Good understanding of system development life cycle methodologies.
- Experience in User Acceptance Testing (UAT).
- Flexible approach to all areas of the role.
Preferred: - Experience within the Telecoms industry.
- Experience working with Salesforce.
- Experience in using Excel and Visio.
Skills: Business Analyst UAT Salesforce Benefits: Pension