Business Operations Manager page is loaded
Business Operations ManagerApply locations Cork, Ireland time type Full time posted on Posted 30+ Days Ago job requisition id R_102890
Job Description: Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
About the Role: Remitly is looking for a Business Operations Manager to join the European Operations team. Based in Ireland, the role will report to the European Chief Operating Officer and help drive business performance. You will collaborate with colleagues in Legal, Compliance, Business Management, Product, and other teams across Remitly's global offices. As the Business Operations Manager, you will have a defined set of day-to-day responsibilities as well as be expected to handle ambiguity and be adaptable in line with business priorities.
Some of the types of work you may be expected to lead:
Driving product and process changes to meet new regulatory obligationsDocumenting how we do things to identify improvements and automation opportunitiesBuilding a global playbook on how we manage outsourcing and vendor relationshipsYou Will: Govern outsourcing performance for a given domainWork cross functionally with a diverse range of stakeholders ensuring seamless, end-to-end delivery of outsourced services. Monitor and evaluate the performance of all outsourced service providers against the agreed-upon SLAs. Apply appropriate risk management process and internal controls to identify, measure, manage, monitor and report any risks associated with the agreed outsourcing arrangements.Collect and analyse data related to outsourced activities across all areas, prepare comprehensive reports and dashboards for management, stakeholders and various committees and Board meetings.Lead and execute business critical projectsCreatively solve problemsPlan for dependencies, anticipate risks, and mitigate blockers to ensure on-time delivery of assigned initiativesDevelop frameworks and processes that enable repetition and scalabilityArticulate what great looks like and can analyse what is required to get thereYou Have: Proficiency in gathering and documenting business requirements.A passion to do the right thing for the customer.Business/commercial acumen; be able to prioritise differing demands based on highest impactA love for working with data; Be able to build queries and dashboardsA solid track record of taking ownership and leading projects4+ years of work experience in a fast-paced environment having quickly assumed responsibilitiesA strong desire to solve problemsCuriosity about how things workSuperior written and verbal communicationStrong attention to detail; The ability to go into as much detail as is required to understand a process/product/serviceA demonstrated interest in fintechGreat relationship building skillsExperience working in multicultural environments; you adjust your communication based on team member role type and backgroundSelf starter, highly driven, enthusiastic with a can do attitude, approachable and excellent team player.Strong analytical and problem-solving abilities to address challenges and obstacles effectively.Nice to have: Understanding of the EBA/CBI/FCA outsourcing guidelines and how they apply to a regulated entity.Experience in managing outsourced services within a regulated environment and enhancing performance metrics will be considered an advantageOur Benefits: 34 days of vacation (including public holidays)Group private medical insuranceGroup pension (6% contributed) and group income protectionEmployee Stock Purchase Plan (ESPP)Mental Health & Family Forming BenefitsLearning and Development BenefitsWe are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About UsRemitly is a leading digital financial services provider for immigrants and their families in over 170 countries around the world. Remitly helps immigrants send money home in a safe, reliable and transparent manner. Its digitally-native, cross-border remittance app eliminates the long wait times, complexities and fees typical of traditional remittance processes. Building on its strong foundation, Remitly is expanding its suite of products to further its mission and transform financial services for immigrants all around the world.
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