Change Adoption And Training Lead

Change Adoption and Training Lead Location: Guinness Storehouse, Dublin, Ireland Fixed Term Contract – 12 months About Us Located in the heart of St. James's Gate Brewery, the Guinness Storehouse is recognised as the world's leading tourist attraction welcoming millions of visitors every year.
Since our launch in 2000, we've been on an incredible journey of growth and innovation. From our 360-degree panoramic Gravity Bar to our award-winning flagship store and the fascinating Guinness Archive, every corner is filled with immersive, sensorial guest experiences that tell our rich story.
In our inclusive culture, where we value each other and celebrate different perspectives, you'll be supported to thrive and recognized for your unique contributions, as we unlock a brighter, more exciting future together. If this resonates with you, come join us at the Home of Guinness.
About the Project We are pleased to be launching Prometheus - a Transformation Program to put in place a Global Template solution, informed by the discovery phase, that will:
Define consistent business processes for Brand HomesSimplify the core technology platform that enables these business processes.Enable core integrations with other key systems in the technology ecosystem like SAP, Secutix, Adyen, CDP (Treasure Data), Open TableThis Global template called "Brand Home in a Box" will be a living platform that will evolve with every release, ensuring we continue to bring best practices shaped by evolving consumer preferences and technology trends into its fold, and delivering on Brand Homes' mission to build high value, highly personalised relationships between our brands, our consumers, and the communities we serve through deeply immersive experiences.
We must start somewhere and the foundational version of the Global template to be delivered by Prometheus will focus on the LS Central Application encompassing, Retail, F&B, Event, Back-office. Over subsequent releases, it will evolve to incorporate additional end to end capabilities across areas, such as, omnichannel, loyalty, data, activations. It will also be made available to more Brand Homes globally.
About the Role The Change, Adoption and Training Lead (CATL) will play a vital role in ensuring the successful deployment and adoption of the LS Central application in our Brand Homes. This role involves managing both the technical and human aspects of the change, ensuring that the transition is smooth and that the new application delivers its intended benefits. The role will be based in Dublin to prepare for the implementation into the Irish Brand Homes however will have a key responsibility in ensuring that the Guinness Open Gate Brewery Team in London have a clear introduction to the new system and supported in preparation for roll out into that experience.
You will be responsible for: Change Management Develop and implement a change management strategy to facilitate a smooth transition to the new system.Prepare the brand homes for change, including communication plans, training programs, and support mechanisms.Communication Working with communication experts in our agency partners to establish key communication channels, calendar and methods.Training and Support Work with existing L&D teams and Implementation partner to ensure the below is actioned.Training Programs: Develop comprehensive training programs to ensure that users are proficient in using the new application.Support Systems: Set up support systems such as help desks, FAQs, and user guides to assist users during and after the implementation.Mentoring & Feedback Performance Metrics: Establish metrics to monitor the adoption and performance of the new application.Feedback Mechanisms: Implement mechanisms to collect feedback from users and stakeholders to identify any issues or areas for improvement.Financial responsibilities: The Change, Adoption and Training Lead is accountable for the successful adoption of the LS Central application which is a multimillion investment by the Diageo business. Over 7000+ hours have been invested in the taskforce that preceded this project. They must ensure that all business operations impacted by the implementation of the new system, both directly and indirectly are adequately prepared, trained and ready for the transition to the new system. They will work closely with the business leaders and SME's (Subject Matter Experts) to ensure that there is a robust, clear and sensible strategy and plan for executing all training required for successful onboarding of the new system. They will be conscious and respectful of the busy brand home operations and the need to use the business resources in the most productive and efficient manner.To be successful in this role, you will need: Educated to Leaving Cert/High School LevelFluent English SpeakerExcellent planning and organisational skillsStrong Computer Literacy and base understanding of technical architectureExceptional CommunicatorCommercially mindedProject Management experience or knowledgeExperience in a retail, hospitality, F&B, entertainment venue or brand experience.Prior experience of implementing new technology applications into a large organisation.Excellent skills in the areas of leadership, coaching, mentoring, motivating and communicating consistently. Very strong interpersonal skills.Initiative- Is able to use own initiative to deliver project objectivesFlexibility- Able to perform in an ever changing environment, is highly energetic and dynamic, vigilant and attentive.Teamwork- Ability to work with large teams who are totally focused on providing an excellent outcome.Working with Us Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.
We offer a highly competitive rewards and benefits package including: Contemporary work life balance policies and wellbeing activitiesSubsidized gym membershipContributory pension schemeComprehensive health insurance for you and your familyAnnual bonus (dependent on performance)Share optionsOur purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this.
We believe the most diverse and inclusive culture makes for a better business and a better world.
Around the world we have a number of inclusive Business and Employee Resource Groups known as BRGs and ERGs. These influential groups, made up of our people, represent various viewpoints, experiences and communities who generate thought-provoking work to enhance our business and workplace, creating a sense of belonging and opportunities for all.
Join us, and you'll be part of an organisation that embraces diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of — and help build — an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. And you'll help us champion inclusion and diversity across our entire business: with our employees, our suppliers, across our brands, and within the communities in which we operate.
About Us With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands.
Join us and you'll collaborate, explore, and innovate. Challenge and be challenged. Together with passionate people from all over the world, you'll build brands consumers love.
We value each other and celebrate different perspectives. In our inclusive culture, you'll have the backing you need to test new ideas and learn from them. Harness your passion and desire to grow as you make your mark. Let's unlock a brighter, more exciting future together.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. To achieve this, we need the world's very best people. We're looking for people with curiosity, creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level.
Feel inspired? Then this may be the opportunity for you.

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